Floors Plus More in Burlington is a flooring store known for its exceptional customer service. Customers praise the store's wide selection of flooring samples, knowledgeable and friendly sales staff, and certified, industry-trained installation professionals.
The store prioritizes finding the perfect flooring solution for each customer's style, home, and budget. They encourage customers to take samples home for evaluation before receiving a free in-home estimate. Clients highlight the store's patience, flexibility, and efficient work, emphasizing their commitment to exceeding customer expectations. Floors Plus More has earned a reputation for providing a positive and personalized shopping experience.
After a moisture failure destroyed our year-old basement floor (installed by another company directly on concrete — a mistake we paid dearly for), we were told repeatedly that a warranted floor in our basement wasn't possible due to slab moisture. Floors Plus More proved otherwise.
Alisha came out, immediately understood the problem, and spec'd a proper moisture-managed assembly: Biyork Hydrogen 8 SPC over a Superseal dimpled subfloor. When I asked what more we could do, she went and researched it rather than guessing, and came back with a vapor-coating option. Then the owner, Scott, did something I've never seen a contractor do: he told me the extra ~$4,600 coating… read full review
May 2026
5.0★★★★★
Alisha was very helpful and knowledgeable on what type of flooring to use. Hakan and his crew did a great job installing. They were very attentive to every detail and very professional.
Feb 2026
5.0★★★★★
We had the absolute best experience working with Alisha at Floors Plus More. From the moment we walked in, she made us feel genuinely welcome and taken care of. Choosing hardwood for an entire home can feel overwhelming, but Alisha’s knowledge and expertise made the process smooth and even enjoyable. She took the time to walk us through our options, explain the differences in products, and ensure we felt confident in our decision.
What truly set her apart was her incredible customer service. She went above and beyond to accommodate our full-home project, including arranging to keep our wood stored safely in the warehouse until we were ready. That level of flexibility… read full review
