About PetSmart

PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, mice, and more. Customers can shop online and pick up their orders at their local PetSmart within two hours. Select store locations also offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and adoption. Customers have praised the exceptional customer service at PetSmart. Many have had positive experiences with grooming, particularly with the care and attention given to their pets. One customer appreciated the detailed attention to traditional grooming styles for their Golden. Another customer found the groomer Kiana to be amazing, noting her helpfulness in explaining the puppy bath and trim. Kiana also accommodated a customer who arrived at the wrong location during a busy time. Additionally, Skye received recognition for being incredibly helpful, making it easy for a customer to find the right products for their pet.

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Reviews for PetSmart

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  • Jun 2026

    I absolutely love the doggy daycare staff. They are such friendly and helpful people. Yesterday I was struggling to control my dog and I was met half way to the back of store. At pickup I was assisted to my car.
    I have a herniated disc and had aggravated the back again.
    Fred always has a great time and I know he is well cared for.
    I am so lucky to bring him here.

  • Apr 2026

    Went in a few minutes ago with my daughter and was looking for a specific product and came across Niveya (,I hope i didn't botch the spelling lol ) and she went above and beyond to help us. After a few minutes of searching she was unable to find the product so we decided to grab something else about 5 minutes later she came back and she said she found it, she went out of her way to continue looking after our initial conversation. Absolutely amazing customer service! Shout out to Niveya !

  • Jan 2026

    Have been coming to this pet smart for many years. The staff is nice and there is a variety of pet supplies , but the budgies here along with some of the other birds aren’t taken well care of. I noticed their food bowl was empty and their water was just full of poop and millet. Specifically the blue budgies that are displayed on the bottom area which is hard to notice so customers won’t all see the poor conditions. I hope who ever is in charge of maintaining the small pets gets their act together…

Hours

Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM

Location

100 Kingston Rd E Unit L 15, Ajax

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