About Teague Heating, Air & Refrigeration, LLC
Teague Heating, Air & Refrigeration, LLC offers heating and air conditioning services in Springdale, Arkansas and the surrounding region. The company provides new system installations, maintenance, and urgent repairs. As a third generation contractor, they aim to serve the local community with personalized care and innovative solutions. Some customers have had positive experiences, praising the company's responsiveness and the technicians' incredible job. The technicians have been known to go above and beyond expectations and are quick to act, with some customers receiving service within minutes of calling. However, others have reported issues with their work, including incorrect installations and increased energy bills. In such cases, the company has apologized for the inconvenience but has not always taken immediate financial responsibility. Overall, Teague Heating, Air & Refrigeration, LLC strives to provide professional and integrity-driven services, but results may vary depending on the specific experience.
Our landlord hired this company to replace our HVAC system that was working perfectly in July. After they started working, the city came by and shut them down for not having a work permit. After obtaining the permit, after the fact, they hurried through the work to finish. Over the months our electric bill increased by 174 percent and when it got cold our house would not stay warm and the system iced over completely. A technician finally came back out and informed me that the system had been installed incorrectly and we had no heat at all and the system was running constantly to try to reach the set temperature. When the company was contacted and we asked for reimbursement, I was given this reply, "I sincerely apologize for this inconvenience. Our records indicate that the system was installed in July. I understand that the heat wasn’t used in July but we expect to be notified immediately when our work doesn’t meet your expectation. We can not be held responsible for something we were not notified about. Again, I apologize." Apologies don't put several hundred dollars I've wasted on my power bill for months. If this company will not immediately financially remedy this situation, I will report them to the better business bureau and take them to small claims court.
Wes and his team came out and provided a thorough diagnosis as well as professional, honest, and reasonable quotes. What’s even better if that they got me on the books as fast as they could for the repair. I’m so happy I went with Teague!! Thank you guys for your hard work! Highly recommend!
I called when my air condition went out the next day they were out an got it going again thank you so much.