The care was good but I went in for a consultation that only took a couple of minutes but they made me wait over an hour past my appointment time to actually see the doctor and when I complained and wanted to reschedule they weren't understanding at all and when I went back in the exam room to continue waiting I overheard the staff making fun of me for being upset over the excessive wait
May 2024
I showed up for my follow up appointment 5 minutes ahead of the scheduled time of 11:30. I checked in and the lady behind the window double checked my info. She told me to take a seat. Other patients came and went. At 12:10 the lady behind the window noticed I was still sitting there, all alone. She said she was sorry for the wait. In the meantime a toco delivery was made. Finally, a different lady came and got me. She put me in an exam room. I sat there for another 20 minutes. The doctor apologized and checked my nose and throat. He said he wanted me back in 4 months. This encounter took a less than 3 minutes. I would suggest better communication between office staff,... read full review
The care was good but I went in for a consultation that only took a couple of minutes but they made me wait over an hour past my appointment time to actually see the doctor and when I complained and wanted to reschedule they weren't understanding at all and when I went back in the exam room to continue waiting I overheard the staff making fun of me for being upset over the excessive wait
I showed up for my follow up appointment 5 minutes ahead of the scheduled time of 11:30. I checked in and the lady behind the window double checked my info. She told me to take a seat. Other patients came and went. At 12:10 the lady behind the window noticed I was still sitting there, all alone. She said she was sorry for the wait. In the meantime a toco delivery was made. Finally, a different lady came and got me. She put me in an exam room. I sat there for another 20 minutes. The doctor apologized and checked my nose and throat. He said he wanted me back in 4 months. This encounter took a less than 3 minutes. I would suggest better communication between office staff,... read full review