ProMedica Physicians Eye Care - Sylvania

Dr Tao gave me my eye sight back

I'd give 0 stars if allowed. Trust was definitely lost experience was beyond terrible.

Would give zero stars if I could

Once again, Dr. Rachel Obrock proves that she is at the top of her profession during my yearly follow-up appointment. She consistently takes the time to explain my conditions and the necessary steps involved in their treatment. Administrative staff was kind and courteous, with a sense of humor, which I find refreshing.

It was my first time here for my eye exam. Receptionist, greeter, nurse, doctor, the glasses lady... ( idk what to call them) are exceptional! I just wish they explained what happens to you when you get your eyes dilated , because whew. That morning sun can blind you. Overall everything was professional and I enjoyed my visit

Long wait to be seen
Otherwise friendly clean atmosphere

I was diagnosed with diabetes and had an important eye appointment at this office. I got a call telling me the doctor couldn’t see me on the day of my appointment coming up. They wanted to reschedule two months later from my original appointment! Unbelievable. I’m now looking elsewhere for a place that treats its customers/patients with respect. There are half a dozen other places in the Sylvania/Toledo area that do this work with much better reviews. This is the only bad service I’ve ever had from Pro-Medica. This entire office needs reviewed by whatever management team they have at Pro-Medica.

Very rude receptionist!!!! Her tone and her responses to me were flat out rude

Completely terrible customer service. I get it’s hard dealing with people but it is the job you chose. They didn’t explain everything and I ended up spending money on extras that are of no use to me and when I brought it up I was scolded and told to take it up with the technician.

The woman working the phone was beyond rude but Dr. Preston is very solid. Cannot stress enough how rude the receptionist was.