About Next Wave CNC
Next Wave CNC offers a superior product and is considered the best in the business. Their machines are great and known to last forever. If you are in the market for a CNC, Next Wave is a choice you couldn't choose better than. Customer service is a standout feature. Even around closing time, support is great. When assistance is needed, a human answers and provides solutions quickly, getting you back running. They are the best at what they do as people. Issues are taken care of quickly, politely, and professionally. One message can resolve an issue, and new parts can be shipped out that same day. Tech and customer support are something Next Wave should be proud of. They provide helpful information, like a pdf file with instructions, and resolve questions with superior customer service. They are knowledgeable and helpful, taking time to explain processes and even following up with instructional videos. This provides a positive customer experience, making it a pleasure to work with them. They would recommend their products and the company behind them.
The Next Wave team is the best in the business. Not only do they make a superior product, they also are the very best at what they do as people. If you are in the market for a CNC you couldn't choose better than Next Wave.
I have owned a shark for about 20 years. Great machine. never needed any assistance until this past Friday. Called support, a human answered. I explained my problem, within minutes, the guy on the phone gave me the solution and I was back running. These guys are the best! Plus their machines last forever! If you are looking to buy a machine, you need not look any further. These guys ROCK!!!
Although my CNC had some problems starting out, NWA customer service is amazing. One message and they knew the issue and had new parts shipped out that day. All issues taken care of quickly and politely. Thanks for all your help!