About Residence Home Care
Reviews for Residence Home Care
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Residence Home Care is a home care provider that offers both skilled and non-skilled services. While some customers have had positive experiences with the company's physical and occupational therapists, such as Julie, John, Jamie, and Amber, who were described as patient, professional, and caring, other customers have reported dissatisfactory experiences. One customer reported that the company failed to provide the non-skilled services they had promised, including home health aide assistance, which the customer desperately needed during their 3-month bed rest recovery. The customer also stated that the company misled them about the coverage provided by their insurance. Despite these concerns, the company has also received praise for its ability to help customers progress towards outpatient therapy after knee replacements. Overall, the reviews suggest that Residence Home Care's quality of service may vary, and customers with comprehensive care needs should carefully evaluate the company's ability to meet their specific requirements.
This is a terrible company who lied about the services that they were going to provide for me after my pelvic surgery. I was told (and I asked multiple times) I would have access to skilled AND non skilled services. Once I was home I was then told that they don't offer non skilled services including home health aide which I desperately needed for my 3 month BED REST recovery. My insurance only covers non-skilled help (bathing, dressing, meals) if the same agency provides both and United Healthcare gave me the referral to residence for that reason (because they are on record to having both). Insurance covers up to 32 hours combined. Residence was only giving me 5 hours of services that did not include those necessities. Basically they came, took my temp and blood pressure, interviewed me and left. Because of their lack of consideration I didn't get the care I needed. When my incision was bleeding they let me lie in the dried blood for 2 days before I had to have a family member come help me get cleaned up. They also lied, and said I was not approved for additional OT when my doctor ordered it for me. I just got my letter for my insurance that said I had been approved for additional visits. But they discharged me and said insurance rejected for more visits. If you have comprehensive care needs, this is not the company for you.