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We just visited this weekend for two massages.Upon booking our appointment on the phone with Katie, she mentioned that if we came 30 minutes before our appointment, we would get a complimentary mimosa. I even repeated and asked her to make sure when we were on the phone. I remember laughing and saying well we will be there well before to get our complimentary mimosa! ? We arrived for our appointment, she checked us in and inquired if we wanted a mimosa. Of course, we said yes, because we assumed they were included because that is what she said on the phone. After our appointment, we came home, my dad inquired about the bill because it didn’t seem right(he picked it up for my birthday). So we call and Katie answered the phone. She was going through our services, tip & also proceeded to say that she charged us for our mimosas. We told her that she said they were complimentary when we booked, mentioned NOTHING about “purchasing” a cocktail when we arrived, and she continued to be rude and defensive on the phone saying “she NEVER said that”, the spa used to do that but now they don’t, and she’s worked there for a month.I am giving 4 stars because the spa is beautiful, the services were great, the bathrooms and facility is super clean, and I would totally go back. I am just annoyed about the lack of customer service, when she clearly made a mistake. It wasn’t about the cost of mimosa, I would have gladly paid, but maybe moving forward, you should offer a menu of pricing options for cocktails if a spa patron would like one(and if you actually charge for them. Another friend who goes there said they were complimentary as well).On the other hand, thanks to Tracy & Dan for great massages! We feel great, thanks to them!
Laura Montis is the best hair cutter ever. And her pedicures are incredible!