Staff needs to do a better job at being on time when you open. Saturday 7:03 no one here but 15 people waiting....
Once again nobody here to open up 20 people sitting outside in the parking lot already cars leaving. How hard is it to get some consistency. Maybe pay your employees a little bit better so they actually show up to work stop paying on the crappy $11 an hour probably. People who make money enjoy the job a little bit more people who don't make good enough money this is what happens.
Audrey
Jan 2026
It's better than the lakewood planet fitness in terms of equipment availability, but it's worse than the Parma location in terms of equipment quality and neatness. I would have given it a solid 4 stars, but I have had an employee unwantingly touch my back before AND my gas has been siphoned out of my car in the parking lot. I pretty much refuse to go back to this one for those reasons.
Delta Golf
Jan 2026
Loved this facility. Manager at the desk was new but extremely friendly and helpful. Place was clean, spacious, and whilst we went early, as it got busier, there was never any overwhelming feeling of too many people (coming from a true introvert, here).
Parking was easy and the lot was well lit. Ladies locker rooms were much the same - the entire space felt safe and welcoming. I got a great workout in - and I’ll definitely be back for more! WELL worth the visit to this location!
David Francis
Jan 2026
This gym recently added three new pieces of equipment. That's great. But in doing so they changed the layout slightly, and now the very well used dumbbell area is even smaller, crammed into the back west side corner of the gym. Meanwhile in the back east side corner they have a large area just to use mats. Really? Way more people use the dumbbells than the mats. And if anybody at corporate PF thinks otherwise they are misinformed. The also proceeded to move the barbell rack far away from the dumbbells area, where the benches are, so if you need a bench for your barbell exercise you need carry the barbell back to the area it originally was weeks ago. Though this location is closer, I will be going out of my way to go to Snow Rd location where the space is much better utilized. Update 1/2/26. Great news! They got rid of the lazy manager, Morgan, who did not seem to care about any voiced concerns. Just sat on her laptop. Looking forward to the new managers.
Cassandra Basinger
Dec 2025
When I signed up online I accidentally signed up for the Cleveland Ohio city location when I live in Akron and go to the tallmadge location. When I did go in the beginning it was a good experience going but then I just got too busy and was unable to go. I was trying to either transfer or cancel my membership but the Cleveland location was closed for the new equipment for however many days. I just spoke to the Cleveland location and was told that there's absolutely nothing that they can do for me, they can't transfer me they can't cancel over the phone and I'm not going to Cleveland to cancel when I should be able to do that online or at a the very least, over the phone. that is absurd! What if I moved out of state? I can't transfer or cancel because I have an overdue balance for Dec. Planet fitness is a scam when you don't want to be a member anymore. Do better Planet Fitness!!
William Zemel
Dec 2025
First time coming to this location. Lilly was absolutely amazing. Great energy and explained a lot of the black card spa benefits. Just wanted to give them the recognition they deserve
malirie gammello
Dec 2025
I go to this planet fitness often bc it’s close to where i live and it suits me just fine. Today I went in to find nearly all the areas of free weights taken away and replaced by “functional fitness”- machines. Anyone who said planet fitness is for everyone at all levels of fitness lied. This is very much a gym for meat heads and fitness fanatics now. Not everyone is in elite physical shape. Some people, especially women appreciate and use the areas where there were mirrors and benches and light free weights and were not overcrowded with sweating, grunting men. The culture here has shifted to “pumping iron and getting swole” instead of a place that is welcoming and feels safe and comfortable to people that maybe aren’t in the best shape or are new to the gym. There is now one small area where you can use free weights and benches. And if more than one person is using the mirror it is crowded. I’ll just go somewhere where I feel more comfortable.
Latanyen Wall
Dec 2025
Women bathroom is always dirty and it always stank in there water is always all over the sink
Rose Pendleton
Nov 2025
My workout was very nice didn't have to wait on no machine to use planet fitness have enough machine for everyone to used
Big Al (Cleveland Van Man)
Nov 2025
Bad air quality, wish I worked out at the Parma one before coming downtown...
Fran Wooden
Staff needs to do a better job at being on time when you open. Saturday 7:03 no one here but 15 people waiting....
Once again nobody here to open up 20 people sitting outside in the parking lot already cars leaving. How hard is it to get some consistency. Maybe pay your employees a little bit better so they actually show up to work stop paying on the crappy $11 an hour probably. People who make money enjoy the job a little bit more people who don't make good enough money this is what happens.
Audrey
It's better than the lakewood planet fitness in terms of equipment availability, but it's worse than the Parma location in terms of equipment quality and neatness. I would have given it a solid 4 stars, but I have had an employee unwantingly touch my back before AND my gas has been siphoned out of my car in the parking lot. I pretty much refuse to go back to this one for those reasons.
Delta Golf
Loved this facility. Manager at the desk was new but extremely friendly and helpful. Place was clean, spacious, and whilst we went early, as it got busier, there was never any overwhelming feeling of too many people (coming from a true introvert, here).
Parking was easy and the lot was well lit. Ladies locker rooms were much the same - the entire space felt safe and welcoming. I got a great workout in - and I’ll definitely be back for more! WELL worth the visit to this location!
David Francis
This gym recently added three new pieces of equipment. That's great. But in doing so they changed the layout slightly, and now the very well used dumbbell area is even smaller, crammed into the back west side corner of the gym. Meanwhile in the back east side corner they have a large area just to use mats. Really? Way more people use the dumbbells than the mats. And if anybody at corporate PF thinks otherwise they are misinformed. The also proceeded to move the barbell rack far away from the dumbbells area, where the benches are, so if you need a bench for your barbell exercise you need carry the barbell back to the area it originally was weeks ago. Though this location is closer, I will be going out of my way to go to Snow Rd location where the space is much better utilized. Update 1/2/26. Great news! They got rid of the lazy manager, Morgan, who did not seem to care about any voiced concerns. Just sat on her laptop. Looking forward to the new managers.
Cassandra Basinger
When I signed up online I accidentally signed up for the Cleveland Ohio city location when I live in Akron and go to the tallmadge location. When I did go in the beginning it was a good experience going but then I just got too busy and was unable to go. I was trying to either transfer or cancel my membership but the Cleveland location was closed for the new equipment for however many days. I just spoke to the Cleveland location and was told that there's absolutely nothing that they can do for me, they can't transfer me they can't cancel over the phone and I'm not going to Cleveland to cancel when I should be able to do that online or at a the very least, over the phone. that is absurd! What if I moved out of state? I can't transfer or cancel because I have an overdue balance for Dec. Planet fitness is a scam when you don't want to be a member anymore. Do better Planet Fitness!!
William Zemel
First time coming to this location. Lilly was absolutely amazing. Great energy and explained a lot of the black card spa benefits. Just wanted to give them the recognition they deserve
malirie gammello
I go to this planet fitness often bc it’s close to where i live and it suits me just fine. Today I went in to find nearly all the areas of free weights taken away and replaced by “functional fitness”- machines. Anyone who said planet fitness is for everyone at all levels of fitness lied. This is very much a gym for meat heads and fitness fanatics now. Not everyone is in elite physical shape. Some people, especially women appreciate and use the areas where there were mirrors and benches and light free weights and were not overcrowded with sweating, grunting men. The culture here has shifted to “pumping iron and getting swole” instead of a place that is welcoming and feels safe and comfortable to people that maybe aren’t in the best shape or are new to the gym. There is now one small area where you can use free weights and benches. And if more than one person is using the mirror it is crowded. I’ll just go somewhere where I feel more comfortable.
Latanyen Wall
Women bathroom is always dirty and it always stank in there water is always all over the sink
Rose Pendleton
My workout was very nice didn't have to wait on no machine to use planet fitness have enough machine for everyone to used
Big Al (Cleveland Van Man)
Bad air quality, wish I worked out at the Parma one before coming downtown...