What is company email address? I font usually have tome during working hourse to call or wait on hold. Ready to adk for a quote now.
Michelle Ludy
Sep 2024
I have called and left over 10 messages. I am trying to order additional cabinets for our kitchen and NO ONE ever answers the phone and no one has called me back. I would go to a different company but I literally can’t as they are the only company locally that carries our cabinet brand. Guess I’m making a drive so I can finally talk to a person. Terrible business.
Michael Moore
Jul 2023
No service, I was greeted at the door and said that I was looking for quartz, was directed to "look at the displays" and then ignored for 30 minutes, while noticing there was 3 employees walking around and not one ever asked to help me.
Janice Stumper
Jun 2021
We lost our contractor late in the game, decided to move forward as our own GP, knowing that this increased the chances of impactful details missed, compromises to be made and general bumps in the road. We understood that intellectually, but it’s different when you are in the moment, when you have no experience. We didn’t realize that Cierra was not only sales, she was also “installation support”. She always called us back promptly, exhibited a fantastic depth of knowledge, always kept her positive disposition and worked us through each challenge.
Skip Doyle
Jun 2021
Great people, great products
Janice S.
May 2021
We lost our general contractor late in the process, decided to move forward as our out GP, knowing that this increased the chances of impactful details missed, compromises to be made and general bumps in the road. We understood that intellectually, but it's different when you are in the moment, when you have no experience. We didn't realize that Cierra was not only sales, she was also "installation support". She always called us back promptly, again exhibited a fantastic depth of knowledge, always kept her positive disposition and worked us through each challenge. The cabinets are beautiful, we are well pleased.
Nan H.
Mar 2021
Wow! Just had the rudest conversation with a salesman from the Harrison Store who in effect indicated he did not have the time to work me 1) because I was shopping around for my new construction kitchen; 2) because he did not know the builder; 3) he was too busy to give me the time if I just wanted to keep my builder honest! Wow! Horrible service! Would not recommend such a place who did not value a potential customer!
Ashley Batchelor
Jul 2018
Dave is the best!!! Go to Dave if you want your kitchen to be top notch!!!
john backscheider
Jul 2016
We have been satisfied customers with Sims Lohman until our most recent purchase of base cabinents and countertop. First of all, when I made a down payment, I was not informed that there would be a fee charged for using a credit card. I was told when making the final paymment...oh, by the way.. there is a charge for using a credit card. OK I will write a check, but need to go to the bank and transfer some funds. When the cabinets arrived, the counter top did not fit, one of the doors was crooked, and a filler was not ordered. Our salesman said he would come out and take a look. He then corrected the order.....the filler arrived, then the countertop..no mention of fixing the door. I called to let our sales rep know that the door still was not fixed, and the countertop had imperfetions and glue in various places. He said I could clean the top with paint thinner. I was not comfortable with this,and what about the flaws in the beveled seams...He said he would send a service man out, and hung up. Serviceman came out, inspected the countertop, and called our salesman, told him the countertop was not satisfactory and should be replaced and he fixed the crooked door. He was great! A few days later we got a new CABINENT DOOR, that we do not need. It has been three weeks, we have not once had a call from our salesman with any kind of apology or maybe a "sorry for all the problems", and we are still waiting for COUNTERTOP NUMBER THREE!! Salesman gets a very poor for customer service.
M. P.
What is company email address? I font usually have tome during working hourse to call or wait on hold. Ready to adk for a quote now.
Michelle Ludy
I have called and left over 10 messages. I am trying to order additional cabinets for our kitchen and NO ONE ever answers the phone and no one has called me back. I would go to a different company but I literally can’t as they are the only company locally that carries our cabinet brand. Guess I’m making a drive so I can finally talk to a person. Terrible business.
Michael Moore
No service, I was greeted at the door and said that I was looking for quartz, was directed to "look at the displays" and then ignored for 30 minutes, while noticing there was 3 employees walking around and not one ever asked to help me.
Janice Stumper
We lost our contractor late in the game, decided to move forward as our own GP, knowing that this increased the chances of impactful details missed, compromises to be made and general bumps in the road. We understood that intellectually, but it’s different when you are in the moment, when you have no experience. We didn’t realize that Cierra was not only sales, she was also “installation support”. She always called us back promptly, exhibited a fantastic depth of knowledge, always kept her positive disposition and worked us through each challenge.
Skip Doyle
Great people, great products
Janice S.
We lost our general contractor late in the process, decided to move forward as our out GP, knowing that this increased the chances of impactful details missed, compromises to be made and general bumps in the road. We understood that intellectually, but it's different when you are in the moment, when you have no experience. We didn't realize that Cierra was not only sales, she was also "installation support". She always called us back promptly, again exhibited a fantastic depth of knowledge, always kept her positive disposition and worked us through each challenge. The cabinets are beautiful, we are well pleased.
Nan H.
Wow! Just had the rudest conversation with a salesman from the Harrison Store who in effect indicated he did not have the time to work me 1) because I was shopping around for my new construction kitchen; 2) because he did not know the builder; 3) he was too busy to give me the time if I just wanted to keep my builder honest! Wow! Horrible service! Would not recommend such a place who did not value a potential customer!
Ashley Batchelor
Dave is the best!!! Go to Dave if you want your kitchen to be top notch!!!
john backscheider
We have been satisfied customers with Sims Lohman until our most recent purchase of base cabinents and countertop. First of all, when I made a down payment, I was not informed that there would be a fee charged for using a credit card. I was told when making the final paymment...oh, by the way.. there is a charge for using a credit card. OK I will write a check, but need to go to the bank and transfer some funds. When the cabinets arrived, the counter top did not fit, one of the doors was crooked, and a filler was not ordered. Our salesman said he would come out and take a look. He then corrected the order.....the filler arrived, then the countertop..no mention of fixing the door. I called to let our sales rep know that the door still was not fixed, and the countertop had imperfetions and glue in various places. He said I could clean the top with paint thinner. I was not comfortable with this,and what about the flaws in the beveled seams...He said he would send a service man out, and hung up. Serviceman came out, inspected the countertop, and called our salesman, told him the countertop was not satisfactory and should be replaced and he fixed the crooked door. He was great! A few days later we got a new CABINENT DOOR, that we do not need. It has been three weeks, we have not once had a call from our salesman with any kind of apology or maybe a "sorry for all the problems", and we are still waiting for COUNTERTOP NUMBER THREE!! Salesman gets a very poor for customer service.