We purchased a new furnace and air conditioner unit from Reupert in 2022 for $9000.
In a pinch in winter.
Called them 9-6-2024 and told them blower and ac unit both were not running although the Ecobee unit said they were. Technician came out and diagnosed the blower motor faulty.
Was told the part was under warranty.
Asked technician price of installation and service call.
$585. *** $585 ***
$98 for service call and
$487 for installation.
This is a 1 hour job maximum.
A surgeon may be worth $487 an hour, but not an hvac company.
Long story I know, but I feel that everyone needs to know how bad they are stealing your hard earned money.
Purchase price should have been lower too. And to really top it off, they took the techs off my install to do an emergency repair at the pizza restaurant on Werk Rd.
Came back the next day to finish.
So pathetic that they literally ROB the people that support them.
Good luck to anyone that have to deal with them.
I am walking my warrantied part in on Monday for a replacement. And getting a refund for my daughter's house next door that the tech went to in error 1st and charged her 98 dollars as well.
Theft in the worst form.
About Reupert Heating & Air Conditioning
Reupert Heating & Air Conditioning is a well-established business in Greater Cincinnati, Northern Kentucky, and Indiana, known for their high-quality heating and air conditioning systems from Bryant and Mitsubishi. Customers have praised the punctual and polite staff, who take care to protect work areas with drop cloths. The company offers a streamlined experience, with consistent follow-ups and easy financing options. Great service and impressive workmanship have earned Reupert the loyalty of multiple generations of customers. They are great to work with and were able to schedule a same day appointment. However, some customers feel the purchase price should have been lower and that service and installation pricing is too high.
Reviews
On time and call when they are on the way! Very nice and
respectful! Send an e-mail receipt and you see exactly what they
did and results! Trust them! The Best!
My ac went out at 3:30 on a Friday afternoon. It was 90 degrees outside. I never thought when I called that they would be able to send someone out to fix it on that day. But they did and the ac was back running before 6:00 that evening, I can’t tell you how much that was appreciated. Thanks!
Photos
Hours
Monday 8AM - 4:30PM
Tuesday 8AM - 4:30PM
Wednesday 8AM - 4:30PM
Thursday 8AM - 4:30PM
Friday 8AM - 4:30PM
Saturday 8AM - 12PM
Sunday Closed
Good to know
- online estimates
- on-site services
- accepts credit cards
Location
5137 Crookshank Road, Cincinnati, OH 45238
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