Mercy Health - Anderson Clinic

Nov 2024

If zero stars were an option that is what this ER would receive. My husband went in hoping for an MRI of his back to take to his VA appointment instead they had a 35 year old Iraq vet in tears. He specifically stated he needed a steroid shot and and MRI and instead they treated him with disrespect and he heard them speaking outside his door that it was too expensive and to let the VA deal with it. Shame on his treating physician and the nurses who told him “we’re not trying to be a-holes” as he was in tears unable to walk.

Mar 2024

ER visit by ambulance. Fractured disk in lower back. I was "cared for" by an LPN (Patti) at Mercy Anderson (I was unaware that LPN's were still used in hospital ERs) I saw a Nurse Practitioner but no doctor or RN at the ER. I was in severe pain and had trouble walking. The LPN in her report indicated that I was sitting with my "legs crossed " (as if I really wasn't in pain) and she "reported her observation to the Nurse Practitioner ". She also wrote that I refused to stop texting to allow the I.V. drain which was absolutely untrue. She was unable to get an I.V. In my arm after 3 or 4 tries and was verbally frustrated and irritated stating "I give up, someone else can do it!" A RN came in and did it first try. Her demeanor was poor during the entire visit. I was admitted and spent 3 days there. A CT scan and x rays clearly showed a seriously damaged disk that according to my neurosurgeon was clearly very painful (despite the LPNs opinion that I wasn't in pain). The ER experience was poor due to the LPN and a dirty room and blanket however the Nurse Practitioner was very nice. The ER appeared to be quite understaffed. Later when I was admitted and moved to my own room the doctors and RN's on the 3rd floor were all very nice and thorough.

Jun 2023

The lady who checked me in was very sweet and kind. Now Dr. Will who was in the back was where my visit took a turn. He was nice at first, but then when i asked him a general question (a question he should have been able to give a answer to) he looks at his watch then looks up at me and says "i don't know" what?!? It felt like to me and my husband that we were just a inconvenience, when in fact, we shouldn't have felt that way. So just from that experience with him, i won't be back there for any emergency care. Oh and to mention, i was told to come there because my DR office was full and they advised me to get seen at the ER.