Elsie was seen there February 5th. The staff were like robots going thru the motions. No emotion or even empathy was felt. I was a. Nurse. When I got to the point that death didn’t affect me, I got out of the business. It can’t be easy putting animals down , as an emergency hospital, you see it a lot unfortunately. When you no longer show genuine empathy, you may have lost your way and need to take a step back for some self care. We appreciate you doing a job that most couldn’t. I understand that if you see death enough , you put up walls, and become somewhat immune to it. But this was an eerie experience. Professionalism was apparent, but empathy was not. Maybe... read full review
January 2026
I took my boy cat Monty in at approx 12:30pm on jan 27th. With urinary straining and not acting quite his affectionate and playful self. Office staff and vet techs were welcoming and got Monty seen promptly, inititally by techs and soon thereafter by Dr Miller. She communicated with me very well, listenting included. She showed compassion and professionalism, making me know Monty was in good hands. She communicated plan of action in diagnosing him, estimated cost of everything prior, and quickly let me know what she was discovering. X-rays (under sedation for my big scared/angry boy) examining his bladder also by feel and getting him to give a urine sample, the price... read full review
January 2026
Our 16yr old cat needed attention for urinary problems. Blood noticed in urine! We called our regular vet and several others in our area and they all said she needed to be seen but none of them had an opening ! Common problem with pet owners, in our area anyway. Went to Grady 24/7 emergency vet. Every one we dealt with was kind and caring toward our little senior fur-baby. Everything was explained and each person attending seemed very knowledgeable. Overall it was an exceptional experience.
Elsie was seen there February 5th. The staff were like robots going thru the motions. No emotion or even empathy was felt. I was a. Nurse. When I got to the point that death didn’t affect me, I got out of the business. It can’t be easy putting animals down , as an emergency hospital, you see it a lot unfortunately. When you no longer show genuine empathy, you may have lost your way and need to take a step back for some self care. We appreciate you doing a job that most couldn’t. I understand that if you see death enough , you put up walls, and become somewhat immune to it. But this was an eerie experience. Professionalism was apparent, but empathy was not. Maybe... read full review
I took my boy cat Monty in at approx 12:30pm on jan 27th. With urinary straining and not acting quite his affectionate and playful self. Office staff and vet techs were welcoming and got Monty seen promptly, inititally by techs and soon thereafter by Dr Miller. She communicated with me very well, listenting included. She showed compassion and professionalism, making me know Monty was in good hands. She communicated plan of action in diagnosing him, estimated cost of everything prior, and quickly let me know what she was discovering. X-rays (under sedation for my big scared/angry boy) examining his bladder also by feel and getting him to give a urine sample, the price... read full review
Our 16yr old cat needed attention for urinary problems. Blood noticed in urine! We called our regular vet and several others in our area and they all said she needed to be seen but none of them had an opening ! Common problem with pet owners, in our area anyway. Went to Grady 24/7 emergency vet. Every one we dealt with was kind and caring toward our little senior fur-baby. Everything was explained and each person attending seemed very knowledgeable. Overall it was an exceptional experience.