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Reviews for Gilkey Replacement Window Company - Cincinnati
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Gilkey Replacement Window Company - Cincinnati
3625 Hauck Rd, Cincinnati
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We've had our windows since 1992 and their service is top notch. Except one window problem I reported last year dealing with a failed window drain that allowed water to seep into the wall and damage inside drywall. I emailed them several times but they won't come out although they emailed response that they needed to see.
Update: Eventually, I spoke to the installation manager and they agreed to attempt the repair again. This morning glass was changed and looks great. Still gave them four stars instead of five, due to initial issue and I had to complain to get it resolved. Team this morning was very professional.
I have a Gilkey window that the seam has broken and had them come look. They agreed and said they would replace it. Three times they have scheduled the install and three times they claim they “ordered the wrong glass.” The installer who finally called me this afternoon to tell me said they knew this morning they did not have the glass but never bothered... read full review
We are truly happy with the installation of our new windows from Gilkey. They look absolutely awesome. The installers, Marcin and Adam were very professional, neat, polite, cleaned up, and very easy to deal with. We look forward to having them install the rest of our windows in the near future. Thank you for a job well done and of course for Gilkey.