About Faxon Firearms
Reviews for Faxon Firearms
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Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 9AM - 5PM
Thursday: 9AM - 5PM
Friday: 9AM - 5PM
Saturday: ClosedSunday: Closed
Faxon Firearms is a family-owned manufacturer based in Cincinnati, Ohio, known for its high-quality products like rifle and pistol barrels, MuzzLok© muzzle devices, BCG's, and FX-19 handguns. Customers praise Faxon for its exceptional customer service, highlighting the support received when issues arise. One reviewer emphasized the incredible accuracy of a FAXON Match barrel for a Glock 17 clone, noting a significant improvement for competitive shooting. Another customer shared a positive experience with the company's willingness to address a problem caused by their own mistake, showcasing Faxon's commitment to customer satisfaction. Overall, Faxon Firearms aims to provide high-value products that can be enjoyed across generations.
These guys are great and stand behind there products. I have a AR-10 build with a Faxon BCG and Barrel. I ran into some cycling issues, contacted them, asked a few basic questions, determined the BCG was the issue, sent me out a new one right away with no BS. Outstanding customer service. Cannot recommend enough. There's a lot of companies in this industry that won't give you the time of day when you have an issue. Refreshing to see Faxon do the right thing. Thanks again Faxon Team!
Faxon customer support went above and beyond. I ordered a match grade 8.6 and was having issues with my can's alignment, found out the taper adapter for the tapered end was slightly off and asked if they had any way to pick up a new one; Dustin reached out, verified my muzzle device, offered to send another couple on the house - once I gave him my information he reached out again and decided to send a whole new barrel and adapter to as a courtesy. I can't express my gratitude for their willingness to go the extra mile to make sure everything is right.
I had a great experience with Faxon. I built a couple 300 blk pistols/rifles with their parts and they came out great. Well made, and durable. The CS response time can be slow but if you call them they will get you handled.