New customer - brought in a new pair of pants that had been worn twice and they claimed they had fixed a seam on them. Didn’t call not notify me and I was charged for the “repair.” Not sure what they did. Called to request a refund or proof of the repair and was told I could go somewhere else. Will not be back.
The owner kim is mean and nasty, over charges for laundry when you can do that shit at home, they lost my clothing garments and made me buy new clothes myself after they were missplaced. The lady chased me out with a stick after i asked for a refund. Never coming back.
They lost my garment and didn’t tell me. Blamed it on me for not picking up my clothes right away. My copy of receipt after dropping them off said 4, I came back 12-7-24 and it said 3. They altered it with the same date, same time same name and just removed my shirt and didn’t tell me.
The young man working the counter at the time wasn’t trained properly and had no idea what to do. I sent him this photo copy of my blouse so he could send it to the owner Kim. I never hear back and called 12-16-24 reiterating the whole thing with Kim on the phone.
Heard nothing, called again on the 21st. I was dismissed on the phone because she was with a customer. She said that after… read full review
150 Bell Street, Chagrin Falls, OH 44022
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