They ruined my light weight winter coat. and when I called Tom said bring it in we will fix it. The care label in the coat states" Dry Clean Only, Do Not Iron”. The coat has a polyester shell with a suede finish. They ironed my coat and now every seam allowance ,wrinkle in the lining and lining seam shows as a light mark on the outside of the coat. If they are not going to take the time to read the care label before cleaning my garments, I won't be back. In paid $15.00 to have my good coat turned into my yard work coat.
October 2012
I usually don't realize I need something dry cleaned until I have to have it, so I was thankful that when I took my pants in and they assured me they could do a 24hr turn around, I was impressed.
They do their dry cleaning on-site rather than shipping it out to a central location so they can do a quick turn around like that.
They ruined my light weight winter coat. and when I called Tom said bring it in we will fix it. The care label in the coat states" Dry Clean Only, Do Not Iron”. The coat has a polyester shell with a suede finish. They ironed my coat and now every seam allowance ,wrinkle in the lining and lining seam shows as a light mark on the outside of the coat. If they are not going to take the time to read the care label before cleaning my garments, I won't be back. In paid $15.00 to have my good coat turned into my yard work coat.
I usually don't realize I need something dry cleaned until I have to have it, so I was thankful that when I took my pants in and they assured me they could do a 24hr turn around, I was impressed.
They do their dry cleaning on-site rather than shipping it out to a central location so they can do a quick turn around like that.
No extra cost, too. I'll be back.