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Westmed Medical Group | Yonkers - Ridge Hill
73 Market Street, Yonkers
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My doctors are great but the appointment system is absolutely unworkable. The two online systems they have for booking (one for current patients, one for new patients) are not up to date with each other, and are also not up to date with the actual doctors' availabilities. I wasted an entire morning looking for new doctors in the network because the call center said one of my current doctors was unavailable for months out, only to find out that they did have near-termnavailability when my actual doctor's office called me back.
Scheduling advice for returning patients: send the doctor's office a note/request via the portal for an appointment;... read full review
I been coming here for some time. to see Dr Dicaprio ,before it was Dr swamgburg but he's no longer in Westmed he moved to Florida. but nevertheless for gastrointestinal check up Dr David Dicaprio is a great person doctor, attentive, very up to date with the latest technology and is always willing to help. I recommend them and westmed you have everything here, blood work xray, etc. the inky issue to get thru the office to speak to someone is hard you either email. or leave several messages to get to you. that my only issue.
I have been a patient for over a decade and the actual care is incredible. The staff and doctors really care about their patients. However, over the past couple of years, the customer service part has really become very frustrating. The inability to get in touch with the doctor’s office directly and constantly dealing with a customer service center elsewhere in the country or elsewhere in the world to get messages delivered creates a lot of unnecessary delays and miscommunication. Once Westmed merged with Summit health, the service part of their business has greatly diminished. Profits over patients.