This firm appears to have gone out of business some years ago? They havent answered their phones for over 3-4 years and havent responded to messages for 1-2 years. It isn't clear why they still have a phone messaging system, nor who is paying their phone bills for a service that no longer exists? FWIW Google maps seems to suggest that their supposed 'new' address in New Jersey doesn't actually exist.If you have an Evergreen SoleusAir PTAC unit, that (much larger) company doesn't seem to exist either! And the el-cheapo Chinese company which made your KHSY15 doesn't exist any more either.
June 2021
They are the worst company I have ever dealt with. No call backs, warranties etc. I'm surprised they are still in business.
November 2019
Unresponsive. Do not back up their products. Avoid. Avoid . Avoid.
This firm appears to have gone out of business some years ago? They havent answered their phones for over 3-4 years and havent responded to messages for 1-2 years. It isn't clear why they still have a phone messaging system, nor who is paying their phone bills for a service that no longer exists? FWIW Google maps seems to suggest that their supposed 'new' address in New Jersey doesn't actually exist.If you have an Evergreen SoleusAir PTAC unit, that (much larger) company doesn't seem to exist either! And the el-cheapo Chinese company which made your KHSY15 doesn't exist any more either.
They are the worst company I have ever dealt with. No call backs, warranties etc. I'm surprised they are still in business.
Unresponsive. Do not back up their products. Avoid. Avoid . Avoid.