“I wrote a one star review yesterday after the woman at bj's optical broke my nose pad prong and then told me I needed a new pair of glasses. I wrote a complaint by email and got a call today from Marta. long story short, they took my lenses and gave me a new frame at no charge. I think it's important to acknowledge when a company does the right thing after one of their reps at first did the wrong thing. I am very grateful that they fixed this and that goes a long way with me. Harry“
Eyewear And Opticians
Eyewear And Opticians
Eyewear And Opticians
“I wrote a one star review yesterday after the woman at bj's optical broke my nose pad prong and then told me I needed a new pair of glasses. I wrote a complaint by email and got a call today from Marta. long story short, they took my lenses and gave me a new frame at no charge. I think it's important to acknowledge when a company does the right thing after one of their reps at first did the wrong thing. I am very grateful that they fixed this and that goes a long way with me. Harry“