Memorial Sloan Kettering Cancer Center Westchester is a well-regarded cancer treatment facility with many dedicated doctors, nurses, and staff who provide respectful and caring treatment. Patients appreciate the thorough explanations and professionalism of the medical team, especially during procedures like radiology and infusions. The staff are described as excellent, and the facility is known for its compassionate care during challenging times. However, some reviews mention areas for improvement. Wait times for infusions can be long, often lasting 1-2 hours, which patients find inconvenient. Additionally, the reception areas are sometimes loud and noisy, making the environment less comfortable for patients receiving serious treatment. Valet parking experiences vary, with suggestions to improve the process by bringing cars closer or leaving contact information for easier retrieval. Overall, the center provides high-quality medical care, but attention to atmosphere and logistical details could enhance patient experience.
VALET PARKING - I have a suggestion with the valet parking. We were delayed for infusion and didn’t leave until 8:30PM. When we went outside the guard said they were finished and here are your keys. We had to find my car and it was down a hill near the main road. We valeted because I can’t walk far and we were leaving my family members treatment but not to mention the temp was close to 25 degrees. My suggestion would be to bring the few cars as close in the first row of parking that was empty as possible knowing there are patients still there who left there cars that day. Maybe if we leave a cell number for them to find us before they leave and as a curtesy, bring...read full review
Dr. Au and the radiology department are awesome. Very anxious about the procedure. Explained each step before the procedure, during the procedure and after. I can't thank them enough for getting me through it.
Everyone of the staff have been amazing. Treated with respect and caring. Very important when the diagnosis is cancer.
Doctors and techs are fantastic but the reception main level and lower lever are so LOUD ! We hear their personal information. When they call you they yell. It’s a very unpleasant feeling. Folks are laughing with each others while sick people are waiting for chemo. Reception staff talks constantly to each other laughing it up! Maybe a tv or Put some soft music as everyone her is getting serious treatment a polite quiet atmosphere is seriously lacking it sounds like a shopping mall rather than a renound cancer hospital certainly not like the care of NYC.