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Holbrook Heating & Air Conditioning
547 Broadway, Watervliet
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What do you do when you are expecting 11 guests on Friday, and discover on Thursday that there is no hot water and 2 parts are needed to repair the hot water heater. It's too late to cancel so you call Holbrook Heating & Air Conditioning in Watervliet. From the front desk to the parts department, to the end game of the technician, everything fell into place to save my weekend! Five Stars and much gratitude to all who made it happen!!!! Thank you!
My furnace was not working last weekend. I called twice to request for emergency service. The operator was very pleasant. The office manager explained to me the price for house call is $219.00 plus additional expenses if the technician discovered the diagnostic. I have been a customer at Holbrook since 2012. This is the first year that the staff at Holbrook was very rude in explaining the emergency call. The temperature dropped to -0.00 which is code Blue according to NYS Dept of of Emergency.
I have no heat and no where to go. The dispatcher had refused to send a technician to my house until I agreed to give her the credit card number. The tech... read full review
Had my furnace die on me in the middle of winter and called Holbrook. They could not have been better, had a tech out within a couple hours who knew what was wrong in 5 mins and that my furnace was a goner. Within 3 days they had me set up with a new furnace at a very reasonable price compared to the other estimates I received. The techs that installed were very helpful and knowledgeable and did a great job. Great work and customer service.