First Class Air HVAC is a reliable and honest business that provides excellent HVAC services. Customers appreciate their responsiveness and professionalism, especially during urgent situations such as AC breakdowns on hot days or emergencies like water heater leaks. The team, including Rob, Brian, and Keith, is known for being knowledgeable, thorough, and helpful. They go the extra mile by diagnosing problems accurately and offering sensible, affordable solutions. In one case, they identified an ongoing refrigerant leak caused by a previous contractor’s work and helped get the defective part under warranty, demonstrating honesty and integrity. They are also praised for fixing issues quickly, often saving customers from costly replacements by repairing rather than replacing units. Customers feel confident in their expertise, with many mentioning that First Class Air HVAC turns stressful situations into pleasant experiences. Their prices are reasonable, and their work is thorough, making them highly recommended for HVAC repairs and service. Whether dealing with an emergency or routine maintenance, customers trust First Class Air HVAC for honest, fast, and professional service.
Rob is the best! They came out promptly to check the issue with my AC and didn’t charge me for the visit. They were honest and told me to contact my warranty company rather than spend unnecessary money. Always professional, honest, reliable, and quick to respond. I would use them every day and highly recommend them to anyone looking for a company they can trust.
Have a problem with an ongoing refrigerant leak since another contractor installed a new AC system years ago. Installing contractor has been non-responsive. Contacted First Class for a quote on a new system as I was getting tired of dealing with AC going out and needing frequent recharges. Rob took a look, found the problem, and talked me out of a full replacement. These guys then went through the trouble of getting the defective replacement part under warranty even though they weren’t the installing dealer. Honest, honorable, responsive, and a pleasure to deal with. Highly recommend.
Be sure to call First Class before you call anyone else! My a/c stopped working on the hottest day of year. Since it's an older unit (16+ yrs), I was fearing the worst and thought it would have to be replaced. Rob was fantastic as he put my mind to ease. Turned out to be a quick fix! Rob was totally professional, knowledgeable and couldn't have been more honest. The cost to fix it was surprising lower than I was expecting. I would HIGHLY recommend First Class Air HVAC to anyone looking to repair/service their HVAC!
4 Paul Court, Tappan, NY 10983
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