Sears Appliance Repair has been fixing appliances since 1956 and has local repair techs to fix appliances of various brands and models. Their technicians, such as John and Edward, are known for their professionalism and excellent service. They diagnose issues, explain problems, and estimate repair costs before fixing appliances. Customers appreciate that most problems are solved on the first visit, often within 1-2 days, especially for those living in the NY area. While some service appointments have experienced delays, the company's technicians are praised for their care, effort, and courteous approach in resolving appliance issues. The company offers a 90-day satisfaction guarantee, giving customers confidence that repairs are covered and done well.
The 5 stars is for the service of the technician who came, NOT the service provided by Sears. Their service was horrible, unacceptable, despicable, disrespectful, and disgusting! Sears canceled 2 prior appointments and caused me to lose 2 days of work waiting for a tech who never showed up. I don’t plan to ever use Sears again, and I am seriously considering canceling my American Home Shield contract. Vendors cannot treat customers any kind of way and think it is OK.
Very satisfied with the service I received. Jim, the technician, came within hours of my request for repair. Very prompt, courteous and professional. Seemed to know exactly what the problem was and fixed it. Could not have asked for better service
My tech Edward was extremely diligent, patient and nice. I have been waiting for this repair approximately a month & a half (different parts that were ordered had to b reordered) yet, he was pleasant & knowledgeable, which led to my fridge finally being repaired.
2660 Hylan Boulevard, Staten Island, NY 10306
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