After spending almost an hour on the phone with Best Buy customer service with a billing problem we decided to go to the store. To be honest I expected the worst. I was greeted by Vanessa & Candy who took their time and listened to me. They then rectified my issue. These two employees are professional and obviously take pride in their work. With employees like this I will continue to use this store.
April 2024
Leo, the young gentleman who works at the Pick-up Service, epitomize the highest level of professionalism and patience to help a customer like me who ordered a wrong adaptor for my iphone. With his expertise, Leo guilded me to choose a correct adaptor right away, and let me try it on to see whether it fits. It did, so Leo allowed to exchange the adaptor without any hesitation. W/o Leo's outstanding service, I probably would have dumped the wrong product after spent so much money and time.
November 2023
do you know why brick and mortar stores are going out of business? they keep nothing in stock. on monday, i went to this store to purchase an amazon fire tablet for $170. they had none in stock of this brand as well as every other brand. besides the cashier and the security guy at the front door, there was basically no employees in the rest of the store. i went home and went online on thursday to purchase it and found a "black friday" sale for this item for $120. does best buy realize that some people still go to stores to buy things. does best buy realize that even though thanksgiving is still a week away, there are people christmas shopping live and in person?... read full review
After spending almost an hour on the phone with Best Buy customer service with a billing problem we decided to go to the store. To be honest I expected the worst. I was greeted by Vanessa & Candy who took their time and listened to me. They then rectified my issue. These two employees are professional and obviously take pride in their work. With employees like this I will continue to use this store.
Leo, the young gentleman who works at the Pick-up Service, epitomize the highest level of professionalism and patience to help a customer like me who ordered a wrong adaptor for my iphone. With his expertise, Leo guilded me to choose a correct adaptor right away, and let me try it on to see whether it fits. It did, so Leo allowed to exchange the adaptor without any hesitation. W/o Leo's outstanding service, I probably would have dumped the wrong product after spent so much money and time.
do you know why brick and mortar stores are going out of business? they keep nothing in stock. on monday, i went to this store to purchase an amazon fire tablet for $170. they had none in stock of this brand as well as every other brand. besides the cashier and the security guy at the front door, there was basically no employees in the rest of the store. i went home and went online on thursday to purchase it and found a "black friday" sale for this item for $120. does best buy realize that some people still go to stores to buy things. does best buy realize that even though thanksgiving is still a week away, there are people christmas shopping live and in person?... read full review