About Independent MotorCar
Reviews for Independent MotorCar
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Independent MotorCar is a highly regarded automotive service provider known for its thorough and attentive approach. Customers praise the team, including Bart, Tom, and Primo, for taking the time to explain issues and provide multiple options for repairs. Many clients have expressed satisfaction with the quality of work, noting improvements in vehicle performance after service. For example, one customer reported their classic car running like new and achieving impressive fuel efficiency after maintenance. The shop offers services like oil changes with synthetic oil, alongside comprehensive inspections that reveal potential issues. Clients appreciate the honesty and professionalism of the staff, who ensure that all aspects of the vehicle, both electrical and mechanical, are evaluated. The clean environment and dedication to customer care make Independent MotorCar a recommended choice, especially for Land Rover and Range Rover owners. Customers also highlight the friendly atmosphere, with staff making clients feel welcome and comfortable. Many mention that the team is extremely knowledgeable and understanding of frustrations car owners face. They are helpful, efficient with timing, and provide clear updates. Customers trust the shop's expertise, often leaving pleased and without anxiety about their vehicle's needs. Overall, the positive experiences shared by customers highlight the shop’s commitment to quality service and customer satisfaction.
I recently brought my Range Rover Sport to Independent Motorcar of Smithtown after doing a lot of research and reading through their strong reviews. I felt confident going in since they specialize in these vehicles — and they absolutely lived up to their reputation.
Bart and Tom were incredibly knowledgeable and took the time to really listen to my concerns. They made me feel heard from the start, took notes on what was important to me, and kept in frequent communication.
They even extended a welcome offer to me as a new client, which was a really thoughtful touch. You can genuinely tell that they care about people and building relationships. Their goal...read full review
I brought my car here after another auto shop told me there was no coolant leak, but I was still concerned. I’m so glad I came here because they performed an inspection and immediately found the leak, and also identified a few other issues that had been overlooked. The technician Tom was extremely thorough and took the time to carefully check everything, which gave me a lot of peace of mind. Honest, knowledgeable, quick and professional service
Simply INDESCRIBABLE!!!!…. Why is that? No word comes to mind to describe my experience with IMC today…so here are my top ten, inclusive of 1) real people answering your phone call, because they “want to” 2) felt more welcome in their shop after 30 seconds than 30 years at my mother in laws…3) They had me… hook, line, sinker… and I didn’t care….4) “What I saw is what I got”….some real nice people, who left their stripes at the door 5) if not for Tom and his team, my kids would have been looking at 15 checkmarks ✅ on a diagnostic report as a Christmas gift 6) “what goes around comes around”… mine came today. 7) Trust didn’t need to be earned. It was was sensed 8) They laughed with me, not at me… which others do after your tail lights are out of sight 9) they solved in 15 minutes, what a 5 others others couldn’t solve at all. 10) hoping they will give me a job driving around that one of a kind camouflaged defender of theirs getting word out to those who deserve their service.