About Long Energy
Long Energy, a family-owned business since 1945, is committed to providing quality heating oil, propane, diesel, and kerosene fuels to residential, commercial, and fleet customers across several counties in New York. The company is well-regarded for its exceptional customer service, with many customers expressing gratitude for the helpful and caring staff. Customers have praised the prompt and efficient response times, especially in urgent situations like running out of oil or air conditioning issues. The staff at Long Energy, including well-trained and knowledgeable technicians, are known for being friendly, professional, and attentive, making a positive difference in customer experiences. Many long-time customers, some for over 40 years, have highlighted their satisfaction over the years, emphasizing the consistent quality of service. The company offers sales, service, and installations for heating, cooling, and plumbing, ensuring a full range of solutions for customer needs. Recently, the team efficiently installed a generator, correcting code violations in a house with courteous and knowledgeable workers. During a Spring tune-up, a service person identified a problem with a customer's air conditioner, ordered the necessary part, and returned to ensure it was running smoothly during the summer heatwaves. Customers appreciate the informative service, with technicians explaining each step during maintenance and repairs. Overall, Long Energy is known for its commitment to excellence and strong community ties, making it a trusted choice for energy solutions.
Long Energy is always prompt and efficient. If the Tech is running early or late they notify you ASAP. Their techs are well trained and knowledgeable and always have support fom the office if they have questions. I can always depend on Long Energy to get here quickly and solve the problem no matter how long it takes!
When doing a Spring tune-up on our air conditioner, our service person noticed something wasn’t right. He investigated, identified the problem and ordered the part. He was back to fix it and it’s running smoothly during this summer’s heatwaves. Long Energy is a wonderful company. They are always there for problems during the year and annual tuneups for the air conditioning and furnace. They are friendly, knowledgeable and give you peace of mind that they will always be there. We have been a customer for 40 years! Highly recommend!
I always have a really positive experience with Long Energy! The staff members have always been attentive and friendly on the phone, and the technicians and sales reps who come by are always knowledgeable and professional.
During my most recent AC tune-up, the technicians provided exceptional service. They explained everything that they were doing throughout the process and quickly diagnosed the issue with the unit. They also swapped out my air filter, cleared the drainage tube, scooped all the leaves and muck out of my unit, and cleaned it up for me. My AC is working perfectly, and I have a better understanding of the different parts and components. The fix was...read full review