I was disappointed with the level of care at this practice. Dr.Lee did not listen to my concerns. He actually chastised me for word usage when describing dizziness. Condescending to say the least. Also his assistant "Lucy" Never followed up with me or returned my SIX calls. Staff does not follow up with referrals.
Reese A.
Jan 2021
The only decent provider here is Dr. Etienne. She's amazing, 10/10 but she is not accepting new patients and I had moved out of the area a couple years ago and returned recently so I couldn't get an appointment with her. She's perfect but she'll tell you she's not. Anyways, I've seen two different doctors since and they were dismissive, judgemental, and one made a VERY classist remark to me. The receptionists and nurses are hit/miss but when they miss, you just feel so uncomfortable. My PCP straight didn't believe my diagnosis when it came out of my mouth and is getting records sent, I don't mind sending the records but he accused me of lying and how is that professional on any level? Without going into my personal history/issues I just want to say how ashamed these doctors have made me feel just to be alive. I called today to try to get an appointment because I'm sick and the receptionist didn't even let me finish my sentence before transferring me to the wrong department. I hung up and didn't call back. It's such an unsafe environment because you'll be neglected. They treat you as if you're drug seeking when you just may be looking for alternatives, testing, or plain validation of your concerns. The only positive experience I've ever had with Ellis is with Dr, Etienne, bless her heart. I'm so sad she's not accepting new patients. Please go somewhere else if you can. I'm going to have to travel to Albany because I won't tolerate this much longer. You deserve to meet with a provider who cares about your physical and mental well being. You deserve to have a doctor who WANTS to help you. Ellis is full of soulless employees that are there for a check. This is my experience and I've lived in and out of Schenectady my entire life. It's also the experience of many you ask about Ellis. They need reformation completely.
David Evers
Mar 2020
My mother who has been going there for years had a spell of ear pain and dizziness. Her first two calls, she was put on hold for over 15 min. before being hung up on. The woman on the 3rd call told her their next open appointment was 2 months away and if she couldn't wait, she should go to the ER...
Mary Barrie
Mar 2020
Called for over a week to get an appointment. Could not get a call back. Blowing blood out my nose and pressure on my ear did not constitute an urgent appointment or a call back. My doctor faxed two referrals and still they did not call me back. I'm going to Dr. Devito in stuyvesant plaza. Took me right away.
Betty Bergin
Mar 2020
I went there as a referral last year due to “sinus” issues. Was treated professionally and in a timely fashion. Didn’t know I had to follow up, as other doctors took care of my problem. The office just called a couple of weeks ago to set up a “follow-up yearly visit”. Go Monday....we will see...
Kelly O.
Apr 2019
The office itself is poor designed and unfriendly. You speak to the receptionists through glass. There is no chance anyone will remember you from visit to visit, because the front staff seems to change every time I have been there. It's a pain in the butt to call and schedule an appointment. So, why four stars? Dr. Etienne is the best PC doctor I have ever seen. She listens, is attentive, warm, and thoughtful. I never feel rushed and I always feel heard and cared for. I cannot recommend her highly enough. The place itself is 2/3 stars - Dr. Etienne is 5 stars. So I met in the middle at 4 stars. One thing to know about this practice is that they are a teaching facility, so you're often asked if it's okay if a medical resident can be a part of the appointment. I always say yes and have never felt overwhelmed by having the second person there.
Luke Wilson
Mar 2019
I called on Friday. They said they set up an appointment for Monday. After taking off work and showing up, they informed me that it was actually set up for 2 months later.
Mo N.
Mar 2019
This place is terrible. They always schedule appointments months apart like people have time like that. I had called them around February because I had a lot of pain in both ears that has lasted a couple weeks, when I called here to make an appointment they said the earliest appointment available was about a month and half away! After taking the appointment because of thinking the place might be worth it, the follow-up appointment was also a month later, but here's the kicker, when the appointment date came closer I got a call saying that the appointment had to be rescheduled because the doctor was going to be out the day of my appointment for almost a month due to some emergency...Then when the appointment time almost came near they called again telling me they have to reschedule due to some chemical spill in the office...
So you can imagine my frustration, it is the middle of May now as I type this while I'm at my other follow-up appointment to figure out what to do next about my ears. For this appointment, I have been in the waiting room waiting to be seen for about 40 mins and the reception desk has about 4 people waiting for about 10 mins just to check in. I wish I was making this stuff up but this should tell you what kind of doctor's office this is. My best advice is go somewhere else better that doesn't have such incompetent staff or crazy wait times, even if it's a little far. If you can't find a better place than here, then prepare to be just as frustrated as I am here if you plan to come here. I wish I could rate the place 0 stars.
Charles Conner
Terrible, nothing is done correctly
Michele Lupe-Bowe
I was disappointed with the level of care at this practice. Dr.Lee did not listen to my concerns. He actually chastised me for word usage when describing dizziness. Condescending to say the least. Also his assistant "Lucy" Never followed up with me or returned my SIX calls. Staff does not follow up with referrals.
Reese A.
The only decent provider here is Dr. Etienne. She's amazing, 10/10 but she is not accepting new patients and I had moved out of the area a couple years ago and returned recently so I couldn't get an appointment with her. She's perfect but she'll tell you she's not. Anyways, I've seen two different doctors since and they were dismissive, judgemental, and one made a VERY classist remark to me. The receptionists and nurses are hit/miss but when they miss, you just feel so uncomfortable. My PCP straight didn't believe my diagnosis when it came out of my mouth and is getting records sent, I don't mind sending the records but he accused me of lying and how is that professional on any level? Without going into my personal history/issues I just want to say how ashamed these doctors have made me feel just to be alive. I called today to try to get an appointment because I'm sick and the receptionist didn't even let me finish my sentence before transferring me to the wrong department. I hung up and didn't call back. It's such an unsafe environment because you'll be neglected. They treat you as if you're drug seeking when you just may be looking for alternatives, testing, or plain validation of your concerns. The only positive experience I've ever had with Ellis is with Dr, Etienne, bless her heart. I'm so sad she's not accepting new patients. Please go somewhere else if you can. I'm going to have to travel to Albany because I won't tolerate this much longer. You deserve to meet with a provider who cares about your physical and mental well being. You deserve to have a doctor who WANTS to help you. Ellis is full of soulless employees that are there for a check. This is my experience and I've lived in and out of Schenectady my entire life. It's also the experience of many you ask about Ellis. They need reformation completely.
David Evers
My mother who has been going there for years had a spell of ear pain and dizziness. Her first two calls, she was put on hold for over 15 min. before being hung up on. The woman on the 3rd call told her their next open appointment was 2 months away and if she couldn't wait, she should go to the ER...
Mary Barrie
Called for over a week to get an appointment. Could not get a call back. Blowing blood out my nose and pressure on my ear did not constitute an urgent appointment or a call back. My doctor faxed two referrals and still they did not call me back. I'm going to Dr. Devito in stuyvesant plaza. Took me right away.
Betty Bergin
I went there as a referral last year due to “sinus” issues. Was treated professionally and in a timely fashion. Didn’t know I had to follow up, as other doctors took care of my problem. The office just called a couple of weeks ago to set up a “follow-up yearly visit”. Go Monday....we will see...
Kelly O.
The office itself is poor designed and unfriendly. You speak to the receptionists through glass. There is no chance anyone will remember you from visit to visit, because the front staff seems to change every time I have been there. It's a pain in the butt to call and schedule an appointment. So, why four stars? Dr. Etienne is the best PC doctor I have ever seen. She listens, is attentive, warm, and thoughtful. I never feel rushed and I always feel heard and cared for. I cannot recommend her highly enough. The place itself is 2/3 stars - Dr. Etienne is 5 stars. So I met in the middle at 4 stars. One thing to know about this practice is that they are a teaching facility, so you're often asked if it's okay if a medical resident can be a part of the appointment. I always say yes and have never felt overwhelmed by having the second person there.
Luke Wilson
I called on Friday. They said they set up an appointment for Monday. After taking off work and showing up, they informed me that it was actually set up for 2 months later.
Mo N.
This place is terrible. They always schedule appointments months apart like people have time like that. I had called them around February because I had a lot of pain in both ears that has lasted a couple weeks, when I called here to make an appointment they said the earliest appointment available was about a month and half away! After taking the appointment because of thinking the place might be worth it, the follow-up appointment was also a month later, but here's the kicker, when the appointment date came closer I got a call saying that the appointment had to be rescheduled because the doctor was going to be out the day of my appointment for almost a month due to some emergency...Then when the appointment time almost came near they called again telling me they have to reschedule due to some chemical spill in the office...
So you can imagine my frustration, it is the middle of May now as I type this while I'm at my other follow-up appointment to figure out what to do next about my ears. For this appointment, I have been in the waiting room waiting to be seen for about 40 mins and the reception desk has about 4 people waiting for about 10 mins just to check in. I wish I was making this stuff up but this should tell you what kind of doctor's office this is. My best advice is go somewhere else better that doesn't have such incompetent staff or crazy wait times, even if it's a little far. If you can't find a better place than here, then prepare to be just as frustrated as I am here if you plan to come here. I wish I could rate the place 0 stars.