Unity Family Medicine - Parkway

Nov 2023

Terrible customer service. They had the wrong code for my husband, and we were charged for a medication check instead of a physical. Laura the Office Manager will not call us back. Called several times. This is the worst dr's office I have ever been to.

Nov 2023

I'm on my 4th dr with this place. I'm not sure why they all keep leaving. I also know of another dr that left there and two PAs. What is actually going on here? My last appointment the dr was 30 minutes late to the video call. That's not counting the 15 minutes early you're asked to login. When he came on he said, "so why are you here?" Does my chart not show you my history? Not to mention, getting an appointment is nearly impossible. I almost died in April. I am still trying to get medications right and they're like "we can get you in 2 months from now."I see a lot of people also complaining about the staff answering the phones. If I worked here, I'd be miserable too....read full review

Nov 2023

I've been a patient there for 20 years, and it's just not the same as it was before. My best advice is to find another practice because this one is not even worth the frustration and lack of care. My PCP left, my husband's 1st, 2nd, and 3rd PCP left, and the amazing PA just left too. The remaining medical staff took OVER 1 week to complete a medication pre-auth, for my medication that I have been out of for 1.5 weeks (something they are well aware of and have been reminded of each time I call), after both the pharmacy and I let them know more than several times since the insurance declined it due to not completing the pre-auth first. I've waited 3 days for a nurse to...read full review