Eighteen years ago, I purchased home warranty insurance which is supposed to cover appliances and some electrical items, etc. in your home. When a person is paying $40 a month X 12 months X 18 yrs. one would expect some type of consideration when a claim is submitted. On Jan. 2, I woke up to a busted water heater. I contacted this company and an order number was given to me. The company then contacted a plumbing company to evaluate the situation. A plumber came the following day and evaluated by writing a report. He accepted my $100 deductible. It was his determination that a water heater should be replaced. One is never told that it's guaranteed to be replaced, the insurance company makes a determination. Going on day 3, I was informed by the afternoon that the new water heater was approved. I then contacted the plumber's office and was told that they would not get the heater until Monday. This was Friday. However, the heater would not be installed until "maybe" Wednesday. That would be one week without hot water and heat.. I explained that I was disabled but they did not do anything to try and service on an emergency basis. I contacted Pal Mar Plumbing and the heater was purchased that very day and installed the following day. Yes I had to pay, but when there exists a home warranty contract for so long, one would think that the service part of it would be expedited especially in the case of disability and being a senior. Thanks to the professionalism and kind consieration of Mr. Vito Palmieri and his company, I was able to get heat and hot water back within 24 hours. I am completely amazed at the expertise of work that is performed by every one of his workers who, by the way, are all young. This is to the credit of the owner. People, please be aware of these home warranty contracts because they do not guarantee standing by what they claim to do when they sell their product. Needless to say, I am dropping my warranty after all these years. I rate Pal Mar 5 stars.
Eighteen years ago, I purchased home warranty insurance which is supposed to cover appliances and some electrical items, etc. in your home. When a person is paying $40 a month X 12 months X 18 yrs. one would expect some type of consideration when a claim is submitted. On Jan. 2, I woke up to a busted water heater. I contacted this company and an order number was given to me. The company then contacted a plumbing company to evaluate the situation. A plumber came the following day and evaluated by writing a report. He accepted my $100 deductible. It was his determination that a water heater should be replaced. One is never told that it's guaranteed to be replaced, the insurance company makes a determination. Going on day 3, I was informed by the afternoon that the new water heater was approved. I then contacted the plumber's office and was told that they would not get the heater until Monday. This was Friday. However, the heater would not be installed until "maybe" Wednesday. That would be one week without hot water and heat.. I explained that I was disabled but they did not do anything to try and service on an emergency basis. I contacted Pal Mar Plumbing and the heater was purchased that very day and installed the following day. Yes I had to pay, but when there exists a home warranty contract for so long, one would think that the service part of it would be expedited especially in the case of disability and being a senior. Thanks to the professionalism and kind consieration of Mr. Vito Palmieri and his company, I was able to get heat and hot water back within 24 hours. I am completely amazed at the expertise of work that is performed by every one of his workers who, by the way, are all young. This is to the credit of the owner. People, please be aware of these home warranty contracts because they do not guarantee standing by what they claim to do when they sell their product. Needless to say, I am dropping my warranty after all these years. I rate Pal Mar 5 stars.