Don’t call this company unless you feel like wasting a whole day waiting for them to show up. We called, set-up the appointment, confirmed the date/time and they were a NO SHOW! How this company stays in business, who knows. The owner is losing money and has hired some incompetent employees. Simply pathetic!
Nickel Cobalt
May 2024
Our Coop had used MetroPest for a number of years. Over that time the service was, while not great, at least tolerable to an extent. There had been issues with not showing up within the agreed service window, rushed jobs with little contact, and difficulty with communication.
The last 6 months have been all downhill. It's a constant question of if they will even show up, and if they do if it'll be Ninja like with quite knocks then claiming no one was around.
Overall dissatisfied with the service and are moving on to other companies that will be more responsive and customer oriented.
Mary Schneider
Feb 2024
I had used Metropest for outside problems - carpenter bees and wasps. But last month was the first time for water bugs in my kitchen! Thank goodness for Gregory who had the job of not only solving my bug problem but also talking me off the ledge. I kept babbling on about how I sweep the floor every night, put food away, don’t leave dirty dishes out etc. He was so patient! He assured me that it had nothing to do with my housekeeping. The problem was the basement. He explained the purpose of the “breather” sink in the basement. He then explained the importance of flushing water down it. . He was so helpful. He took care of the problem and gave great advice for future prevention. I highly recommend Metro pest.
T Catt (Tracey)
Jan 2024
We had a squirrel issue, they came caught and relocated it. Checked in several time to ensure it was just the one. Very Happy with service provided
Frank S
Sep 2023
They are very careless when they work. Use another company that knows what they are doing.Services: Rodent extermination
Joseph Galante
Sep 2023
I own a 4 family rental that has a chronic roach infestation issue for the past 10 years. I had been using one of the big National pest control companies and very unhappy with the service. Found metro pest control through my networking group. My tenants love the service. I highly recommend.Service: Cockroach extermination
Jonny Katz
Jun 2023
We just had a visit from Juan and he was unbelievable! He removed all the drawers, took his time to examine the entire apartment and his several services worked immediately! Very very professional (and nice to work with)!! As for customer service, Angela is a saint! She’s very friendly and professional on the phone, willing to accommodate and listen to your needs. She’s a bright ray of sunshine every time I talk with her!
violetta munarova
Oct 2022
I had a squirrels in my attic that were coming in and out. Juan came to my rescue, very professional. Within 2 days the problem was solved. Money very well spent. Thank you Juan and Will for everything!Service: General wildlife removal
Barbara Klein
Jun 2022
Juan came to my house to solve my ant problem--------he was very professional, patient and knowledgeable------you could see that hewas someone who loved his job and someone who really caredabout solving the customer's problem. Angela who works in the office is very accommodating and I got an appointment in a couple of days. She is a joy to talk to on the telephone------ I recommend this company highly.Service: Ant extermination
Melissa Ad
Mar 2022
I do not recommend. We used them as our building LEEDS has a contract with them, that is the ONLY reason why.We are very clean, have a cleaning lady come weekly and clean every evening. Bugs can just be apart of NY apartments but a good exterminator and cleanliness helps.First of all, it is very difficult to schedule an appointment, my management makes tenants schedule most likely because it is a hassle. You have to call say you want an appointment gives dates(we said whenever we work from home) and then wait for a call back and then confirm. The representative booking things are very busy because of whats going on. Not sure what that means but I guess COVID. This can be a big barrier.Secondly, their technicians are rude and are dishonest. We asked that we have a call about 45 minutes/1 hour prior to them arriving and the tech just showed up and denied having that note in account and was very rude about it. We need warning as we have a baby that sleeps, work from home seeing patients and need to abide by HIPPA. They do what they want and collect a fee from management company to not show up. My management company was super angry about this and is making us pay the fee.In addition, they do not show up. We scheduled with them and made arrangements for family members to be able to get out of house when here(childcare) and then they no show. I should charge them a fee.Also, due to their technical's dishonesty our management company is upset and does not want to schedule services for us anymore.Since moving into apartment 6 months we have had roaches in kitchen and they keep coming back despite only a monthly spray. They do not do a good job but hey our roaches have been here pre move in.Finally, when asked to speak to a manger we were told he is out today because of what is going on but back tomorrow and they can request he calls us.Great, my family and I will continue to get rude techs, no shows and poor treatments while we wait.STAY AWAYServices: Bed bug extermination
Victor F
Don’t call this company unless you feel like wasting a whole day waiting for them to show up. We called, set-up the appointment, confirmed the date/time and they were a NO SHOW! How this company stays in business, who knows. The owner is losing money and has hired some incompetent employees. Simply pathetic!
Nickel Cobalt
Our Coop had used MetroPest for a number of years. Over that time the service was, while not great, at least tolerable to an extent. There had been issues with not showing up within the agreed service window, rushed jobs with little contact, and difficulty with communication.
The last 6 months have been all downhill. It's a constant question of if they will even show up, and if they do if it'll be Ninja like with quite knocks then claiming no one was around.
Overall dissatisfied with the service and are moving on to other companies that will be more responsive and customer oriented.
Mary Schneider
I had used Metropest for outside problems - carpenter bees and wasps. But last month was the first time for water bugs in my kitchen! Thank goodness for Gregory who had the job of not only solving my bug problem but also talking me off the ledge. I kept babbling on about how I sweep the floor every night, put food away, don’t leave dirty dishes out etc. He was so patient! He assured me that it had nothing to do with my housekeeping. The problem was the basement. He explained the purpose of the “breather” sink in the basement. He then explained the importance of flushing water down it. . He was so helpful. He took care of the problem and gave great advice for future prevention. I highly recommend Metro pest.
T Catt (Tracey)
We had a squirrel issue, they came caught and relocated it. Checked in several time to ensure it was just the one. Very Happy with service provided
Frank S
They are very careless when they work. Use another company that knows what they are doing.Services: Rodent extermination
Joseph Galante
I own a 4 family rental that has a chronic roach infestation issue for the past 10 years. I had been using one of the big National pest control companies and very unhappy with the service. Found metro pest control through my networking group. My tenants love the service. I highly recommend.Service: Cockroach extermination
Jonny Katz
We just had a visit from Juan and he was unbelievable! He removed all the drawers, took his time to examine the entire apartment and his several services worked immediately! Very very professional (and nice to work with)!! As for customer service, Angela is a saint! She’s very friendly and professional on the phone, willing to accommodate and listen to your needs. She’s a bright ray of sunshine every time I talk with her!
violetta munarova
I had a squirrels in my attic that were coming in and out. Juan came to my rescue, very professional. Within 2 days the problem was solved. Money very well spent. Thank you Juan and Will for everything!Service: General wildlife removal
Barbara Klein
Juan came to my house to solve my ant problem--------he was very professional, patient and knowledgeable------you could see that hewas someone who loved his job and someone who really caredabout solving the customer's problem. Angela who works in the office is very accommodating and I got an appointment in a couple of days. She is a joy to talk to on the telephone------ I recommend this company highly.Service: Ant extermination
Melissa Ad
I do not recommend. We used them as our building LEEDS has a contract with them, that is the ONLY reason why.We are very clean, have a cleaning lady come weekly and clean every evening. Bugs can just be apart of NY apartments but a good exterminator and cleanliness helps.First of all, it is very difficult to schedule an appointment, my management makes tenants schedule most likely because it is a hassle. You have to call say you want an appointment gives dates(we said whenever we work from home) and then wait for a call back and then confirm. The representative booking things are very busy because of whats going on. Not sure what that means but I guess COVID. This can be a big barrier.Secondly, their technicians are rude and are dishonest. We asked that we have a call about 45 minutes/1 hour prior to them arriving and the tech just showed up and denied having that note in account and was very rude about it. We need warning as we have a baby that sleeps, work from home seeing patients and need to abide by HIPPA. They do what they want and collect a fee from management company to not show up. My management company was super angry about this and is making us pay the fee.In addition, they do not show up. We scheduled with them and made arrangements for family members to be able to get out of house when here(childcare) and then they no show. I should charge them a fee.Also, due to their technical's dishonesty our management company is upset and does not want to schedule services for us anymore.Since moving into apartment 6 months we have had roaches in kitchen and they keep coming back despite only a monthly spray. They do not do a good job but hey our roaches have been here pre move in.Finally, when asked to speak to a manger we were told he is out today because of what is going on but back tomorrow and they can request he calls us.Great, my family and I will continue to get rude techs, no shows and poor treatments while we wait.STAY AWAYServices: Bed bug extermination