Helms Bros. Service provides outstanding services and attitudes, making it a top dealership. The staff is friendly and welcoming, with a clean and comfortable waiting area offering complimentary amenities. Customers have consistently praised the service, noting that their experiences have always been 5-star, from check-in to delivery. Although some minor issues may arise, the service center is trustworthy and offers great perks, including loaner vehicles and Lyft/Uber options. The service advisors are knowledgeable and proactive, ensuring smooth experiences without upselling. The prices may be a bit high, but the service is spectacular, with many customers expressing a strong desire to return for future vehicle purchases.
Helms has never disappointed me with their service department. They have always helped me beyond my expectations. W223 is my 3rd S-Class in the past 10 years. I have 4 cars: S580, S63E, Lamborghini Urus, and Huracan. I know everything about cars; I worked on cars when I was in high school. Out of all the service departments, Helms just stands out. In the past five years, they have never pushed any extra sales. I took my S580 in for recall, and the advisor called me to let me know my engine mounts are bad, and they are going to take care of the mounts under warranty. I was shocked because I remember paying almost $7,000 for a mounts job on the S560 about two years ago.… read full review
Nov 2025
5.0★★★★★
Helms Bros provide great service. Appointments are easily made and the staff is very friendly and helpful. The service technicians are thorough and provide honest assessment of your vehicle by way of a short video.
Oct 2025
5.0★★★★★
Her name is Wendy Ng. She's very perceptive — noticing that I seemed a bit nervous as a first-time visitor, she immediately switched to Chinese to communicate with me. She explained everything carefully, helped me arrange a shuttle, and smoothly handled all the follow-up matters for me. Thank you so much 🙏.
