About Sears Appliance Repair
Sears Appliance Repair has been fixing appliances since 1956, earning over 850,000 5-Star Reviews nationwide. Their local repair technicians can fix any appliance, regardless of where it was purchased, and they offer same-day or next-day appointments. They diagnose and repair a wide range of appliances, including major brands and models. While some customers have expressed frustration with customer service, particularly with difficulty speaking to a human, many have praised the professionalism and knowledge of their service technicians. Matthew, a repeat service agent, has been highlighted for his charm and expertise, always fixing the problems and providing helpful advice. Jermaine has also received commendation for his dedication, going above and beyond to ensure customers receive their parts and have their issues resolved effectively. With a 90-day satisfaction guarantee, customers can feel confident that their appliances will be repaired to their satisfaction.
Sears A&E repair for my dryer was completed within 2 days after diagnosis, to include receiving shipment of parts needed.
The repair technician (Theo) was knowledgeable, courteous and called me when he was on his way to perform the repairs.
Service man Matthew was great. Customer Service is horrible. You cannot speak with a human. It is all computers. You cannot ask questions! I have a balance $$ that I am suppose to receive but I cannot speak with a person. You only speak with a person (cannot speak English ) on your initial call. Very unhappy with customer service
Matthew is a repeat service agent for my appliances, and he is always professional, charming and knowledgeable. He fixes the problem(s), giving advice on how to keep things going at their best. This man is a keeper!