About Empire Visionworks Oswego Plaza
Empire Visionworks Oswego Plaza is a leading optical retailer known for its high-quality products and exceptional customer service. The store offers a wide selection of glasses and contact lenses for men, women, and children, including designer and exclusive brands like Ray-Ban. They also provide prescription sunglasses and accept a variety of vision insurance plans, as well as FSA payments. The staff at Empire Visionworks Oswego Plaza are described as nice, friendly, and kind, providing a positive experience for customers. Many reviews highlight how the staff takes the time to explain options and test results, making visits informative. Although the selection is decent, some customers feel it is limited, and concerns about pricing have been noted, particularly regarding promotions. While one customer appreciated the quick service and clean environment, another had issues with their glasses and had to return for another exam. Overall, Empire Visionworks Oswego Plaza offers a range of optical services and products, focusing on customer satisfaction and efficient service, though experiences with pricing and product quality can vary among customers.
My husband and I had an outstanding experience! My appointment was at 11:45 a.m. and my husband's was at 12:30 p.m. We arrived around 11:30 a.m. and were warmly greeted by a gentleman who got the check-in process started right away.
Within about 45 minutes, we were both seen by the doctor and optometrist. Everyone took the time to thoroughly explain the exam process, our options for frames, and all costs involved, so there were no surprises. We never felt rushed and the entire experience was professional, efficient, and relaxed.
The staff were absolutely amazing, friendly, and welcoming. We drove from Watertown, NY, and it was well worth the trip. I would highly...read full review
They do a good job and very respectful and understanding and very helpful
While in Oswego from out of town for work, my only pair of glasses broke. I went into Empire Visionworks and they fixed my glasses in record time. The staff there were very nice and professional. The store appeared very clean and well lit.