About The Benjamin Royal Sonesta New York
The Benjamin Royal Sonesta Hotel provides a wonderful stay with lovely staff and great customer service. Its location is amazing, offering spacious rooms with convenient access to St Patrick's, Grand Central, and other city attractions via nearby subway stations. Guests frequently praise the hotel's beds and pillows for their extreme comfort. Many have enjoyed their stays in one-bedroom king suites, noting that they were very clean and comfortable. The attentive staff is polite and friendly, ensuring a pleasant experience for all. While some guests have reported that the hotel's rooms need maintenance and refurbishment, with issues like non-functional power points and outdated decor, the housekeeping staff is kind and efficient, quickly addressing problems such as a loose shower-head bar without needing to be informed. The hotel is currently undergoing renovations, which may affect some amenities, but the front desk staff remains accommodating and strives to enhance guest experiences with perks like daily credit for incidentals. Overall, The Benjamin Royal Sonesta Hotel remains a great choice for a comfortable stay in New York City, with some minor drawbacks that do not overshadow the exceptional service and pleasant atmosphere.
An overpriced hotel for the quality of service.
Pros:
Very comfortable mattress & plush bedding.
Nice views.
Spacious suite.
A good sized kitchenette in the suite.
Cons:
Jacked up the valet parking rates from $60/day, at the time of booking, to $85/day, at the time of check-in.
The rooms were not clean (dust all over the windows and baseboards - food crumbs, dirt, just overall nastiness under the sofa).
Only one bath towel, one hand towel, one washcloth, 1/2 a roll of toilet paper, and 1/2 box of tissues were in the room when *we* checked in. Had to request additional of all of these items.
Located in the path of emergency...read full review
One bedroom king suite. Lovely accommodation, very clean and comfortable. Staff polite, friendly and attentive. The shower-head bar was loose when we arrived, but house-keeping must have had it taken care of, it as it was repaired without us having to report it. A really pleasant experience. Would highly recommended this property.
I originally left a review based on a very negative check-in experience — and after being contacted by the hotel’s management, I want to update this post to reflect that a gesture was made to acknowledge the situation. While we appreciated the eventual apology, the fact remains: what happened at the front desk was unacceptable.
After nearly 30 hours of travel, I arrived completely exhausted, only to be refused check-in due to a reservation technicality (booked under my partner’s name). Despite all confirmation emails having my full name, I was repeatedly told “it’s policy” with zero effort to find a solution. The woman at the front desk was dismissive,...read full review