The Benjamin Royal Sonesta New York

The Benjamin Royal Sonesta Hotel provides a wonderful stay with lovely staff and great customer service. Its location is amazing, offering spacious rooms with convenient access to St Patrick's, Grand Central, and other city attractions via nearby subway stations. Guests frequently praise the hotel's beds and pillows for their extreme comfort. Many have enjoyed their stays in one-bedroom king suites, noting that they were very clean and comfortable. The attentive staff is polite and friendly, ensuring a pleasant experience for all. While some guests have reported that the hotel's rooms need maintenance and refurbishment, with issues like non-functional power points and outdated decor, the housekeeping staff is kind and efficient, quickly addressing problems such as a loose shower-head bar without needing to be informed. The hotel is currently undergoing renovations, which may affect some amenities, but the front desk staff remains accommodating and strives to enhance guest experiences with perks like daily credit for incidentals. Overall, The Benjamin Royal Sonesta Hotel remains a great choice for a comfortable stay in New York City, with some minor drawbacks that do not overshadow the exceptional service and pleasant atmosphere.