Mount Sinai Doctors - Pediatrics 2 East 85th Street

Dec 2023

This morning, Martiza was scheduled for an 8:45am appointment and arrived at around 8am. She was assisted and registered immediately by the front desk representative at the location at 234 East 85th Street. A full hour passed before Maritza approached the front desk for assistance around 9:30am. The front desk representative was shocked that she was not seen by the doctor yet. The nurse finally showed up, acting as if she had been put to great inconvenience. Maritza calmly asked "why wasn't she seen sooner?". The nurse was rude and responded "what do you think? Do you think you will be seen right away?" This response is disrespectful, unprofessional and does not align with your company's values. Maritza asked to see the supervisor to report a complaint about the nurse and the waiting time to be seen. She was told by the front desk "the supervisor was on vacation". In addition, Maritza waited in the doctor's office for Dr. Donna Gagliuso as the doctor approached the office, she did not close the door for the consultation which she seems to only do with my mother at all times. Each patient has the right to privacy by law. Maritza is being discriminated against and treated unfairly compared to other patients. Furthermore, Maritza wanted to report the complaint to Dr. Gagliuso. After Maritza was able to report the complaint, Dr. Gagliuso stated "you can change to another doctor". This statement is unprofessional to say to a patient who was treated unfairly, waited for the doctor's services and to be mistreated for advocating for herself. What kind of services are being provided to patients at your clinic? For several years Maritza has experienced rude, discriminative, unprofessional treatment from the front desk and Dr. Gagliuso. Maritza has been a respectful, loyal and supportive patient at Mt. Sinai. Beware of these front desk representatives at this location. 1. Front Desk Supervisor - Melissa Sammy 2. Virgen 3. Beverly 4. Kristina is admin for Donna Gagliuso 5. Dr. Donna Gagliuso is also a racist

Jul 2023

I have only seen my own primary doctor once more and I called to inquire and see if it would be possible to get a prescription for something relating to a tattoo. After getting a call back (which only took a few minutes in all fairness), the lady I spoke to was rude and hung up abruptly at the end. I normally don't even write reviews, but there was no reason to be rude when I had a simple question. Otherwise, my experience with them hasn't been horrible, although I did notice the first time I went the handful of people who were claiming to have been waiting for hours.

Oct 2022

Horrible wait times. Made a 95 year old man wait in the lobby and all they could say is oh well. They over book and over charge. I find this to be a bit rude to keep a 95 year old person out like that. If you come here expect a one hour wait. You might actually retire by the time you are seen by the cardiologist. Horrible cash pigs. All they care about is $$A fifteen minute take 4 hrs.