I dropped some items for cleaning which needed to be done by a specific date. One of the items ended up not being done by the date I requested. The staff member immediately provided me a 20% discount even though I did not make a fuss or complaint or have any expectation for such. Issues and mistakes happen but when a business is able to recognize an error and attempt to make up for it, especially without any prompting at all from the customer I recognize that as good business ethics. I truly appreciate the gesture and would absolutely return to this business as they made me feel valued as their customer and made no hesitation to right a wrong as best they were able.
February 2025
I've been using Lapels for several months now. I love the results. Any issues that have come up ( two minor ones), have been resolved promptly and professionally. I have absolutely no complaints!
February 2025
I always have a fantastic experience with Lapels Cleaners! The staff is friendly, professional, and always go above and beyond to ensure my clothes were cleaned to perfection. My garments came back looking fresh, well-pressed, and like new. The turnaround time was quick, and the prices are very competitive. I highly recommend Lapels Cleaners to anyone looking for reliable, high-quality dry cleaning services. I’ll definitely be returning!
I dropped some items for cleaning which needed to be done by a specific date. One of the items ended up not being done by the date I requested. The staff member immediately provided me a 20% discount even though I did not make a fuss or complaint or have any expectation for such. Issues and mistakes happen but when a business is able to recognize an error and attempt to make up for it, especially without any prompting at all from the customer I recognize that as good business ethics. I truly appreciate the gesture and would absolutely return to this business as they made me feel valued as their customer and made no hesitation to right a wrong as best they were able.
I've been using Lapels for several months now. I love the results. Any issues that have come up ( two minor ones), have been resolved promptly and professionally. I have absolutely no complaints!
I always have a fantastic experience with Lapels Cleaners! The staff is friendly, professional, and always go above and beyond to ensure my clothes were cleaned to perfection. My garments came back looking fresh, well-pressed, and like new. The turnaround time was quick, and the prices are very competitive. I highly recommend Lapels Cleaners to anyone looking for reliable, high-quality dry cleaning services. I’ll definitely be returning!