About Massage Envy
Massage Envy offers massage, skincare, and stretching services designed to promote overall well-being. The business aims to provide a positive experience for clients, with helpful and sweet receptionists. Many customers have praised specific therapists for their skills, particularly Sushila, who has been highlighted for her effective relaxation techniques and use of hot towels, making each session special. However, there have been reports of scheduling issues. One customer experienced a canceled appointment despite arriving on time, leading to a cancellation fee. Though the issue was eventually resolved through a refund, it highlights potential problems with appointment management. Another customer expressed dissatisfaction with changes at their local Massage Envy location since the start of 2023, reporting a confirmed appointment being denied, which suggests a lack of respect for customer time and loyalty. Despite these concerns, many clients appreciate the expertise of their massage therapists, including Theodore, who received high praise for providing an excellent massage experience. Additionally, the esthetician Olga has been recognized for making clients feel comfortable and providing thorough care during facials. Overall, while Massage Envy aims to provide a welcoming environment and beneficial services, recent customer experiences indicate potential inconsistencies in service delivery, alongside positive feedback about specific staff members.
SUSHILA IS THE BEST AT MASSAGE ENVY GARDEN CITY!!
I have had a membership with Massage Envy now for over 13 years now, I have got to be one of the longest member there! With that said, I am pretty picky with who I go with because I look for certain things to be done. I want a therapist to be consistent. I have gone to pretty much every therapist, some are okay and some are not for me.
I work inside and outside, I go to the gym 4x a week, I lift weights. My body is beat up from accidents, work, gym and life. I started going to Sushila this year and out of all the therapists, I find her being the best for me. She works on relaxation, light to medium pressure...read full review
I went in to get a massage and i didn't enjoy it at all. The masseuse's technique was very unsatisfying and she has putting extreme pressure. This massage wasn't relaxing but just straight up painful and uncomfortable. And for the price she didn't even massage my feet, its a full body massage...like? Its insane to me how in philly you can get a get your feet, face, neck, scalp and full body massaged for only $60 from some Asian massage place in the corner of some street and they do incredible and know how to massage correctly. But this place in NY that puts up a mask of professionalism does a terrible job and charges an extreme amount. NEVER coming back here ever again.
Personally my experience with esthetician Olga has been great, she’s very welcoming and made my experience very comfortable since it was my first time ever getting a facial done. When she was booked up i had to opt for another esthetician and i still prefer Mrs.Olga. She takes her time with extracting and asks questions to better understand your skin throughout the facials. I’ve been 3 times already with her!