Black Tie II French Cleaners is considered the best in Jackson Heights by some, with many recommending it. Customers report good and reliable dry cleaning, with fair prices and friendly service. It is a plant-on-premises cleaners, which is seen as a big plus. The location is very convenient in the middle of Jackson Heights.
However, experiences can vary. The shirt laundering and pressing service is sent out and is found to be mediocre, better at other places in Queens. Some staff at the front can be abrupt, interrupt, and are condescending, which reflects badly on the business. Even the owner has been fantastic and friendly in the past but was abrupt, dismissive, and rushed during one visit. For basic dry cleaning, they are reliable and nice and never lose anything, but for alterations beyond basic needs, this is not the place to go.
Just moved to neighborhood. Went to this place and first day in the could not find my shirt. Made 2 trips back so they could locate it. The second big issue is that I usually buy expensive clothing because I love clothing and shoes. Call me a dandy! But I took in 3 expensive 2 shirts and when I got them back they put holes in the bottom of the t-shirts with those staples they use. I was livid. Trying to find another cleaners around here. Obviously they do not care that I spend a lot on my clothes.
Aug 2022
4.0★★★★☆
In previous experiences with the owner / manager Alex , it's been fantastic. He was really friendly when I mentioned I was a new local and just moved to the neighborhood. I went back months later because I trust him for at least good customer service and good quality. However this visit he was very abrupt and somewhat dismissive and he didn't seem to really be listening to me. Felt rushed and dismissed this time. Maybe he was just rushing but it was a little odd . I'd like to continue supporting my local shops. Just this one time was a bizarre experience.
Jun 2021
5.0★★★★★
I was nervous for my favorite ma & pa shop dry cleaners during COVID-19. It seems like they’re doing okay. I recently dry cleaned all my winter clothes and they did a superb job as usual. I’m a corporate worker and only trust Judy’s team to do her magic. Shocked at the negative reviews - they do not deserve those. They have the MOST AFFORDABLE services so do not take those reviews seriously. I’ve been going here for 10+ years and it broke my heart that there were negative reviews. They were probably trying to get a discount or presented already damaged clothes.
