Horizon Health Services: Union Losson Recovery Center

The endless list of failures from this institution made my mental health worse. I'm going to say that again: Horizon Health Services made my mental health worse. The counselor, whom I did not select myself, was actually fine in the end. I was assured that my sessions would be $10 each. After I had already completed 5 sessions ($50 total), I was sent a bill for $697.

As in, they assured me a different price, through my insurance, and then gave me the bait and switch, AFTER I had already completed the sessions. I called and disputed it, multiple times, and was promised call backs. Those promises were broken. The sympathy from the supervisors AND managers also proved to… read full review

Never anyone available, always an issue… waiting to take a pee Tox should not take almost 2 hrs everytime with no reasoning. Left multiple times due to taking to long and having to work

I am a very easy going person and I don’t get angered easily but this is unacceptable. The staff is nice and all… the psychiatrists are knowledgeable and it’s a decent place but I have called them 3 times last week to refill my medication…..Wednesday, Thursday, Friday….The receptionists said they would pass it on to my psychiatrist each time I called them. There was an additional time where I called and left them a message and they didn’t get back to me until a day later when I missed their call and left me a message. It’s now Saturday of next week and I even had my counselor that works at a different location to send them a message Tuesday and NOTHING.… read full review