The Geek Squad receives mixed reviews for its service. Some employees are praised as amazing, excellent, knowledgeable, customer-focused, enthusiastic, friendly, kind, rad, and patient, with specific appreciation for their helpfulness without an appointment. These individuals are noted for turning experiences around and providing great support. However, other staff are criticized for ignoring customers and being useless, which reflects poorly on the service. Overall, the quality of help appears to depend heavily on which employee assists, with some providing outstanding service while others are unhelpful.
Ed, Geek Squad at this location, is amazing! Excellent help, knowledgeable, customer-focused, enthusiastic, and very friendly. We really appreciate his work. The other three employees that ignored us when we walked up -- with NO other customers around -- are pretty useless and do not reflect well on Best Buy or Geek Squad.
Honestly this is the worst Best Buy and geek squad I’ve been to. But Narine from geek squad and Danny from Best Buy single handedly turned the experience around. Those two are rad! Sucks they have to hold the whole store on their shoulders but I’m glad they were there.
MATT AT THE WAKDEN GALLERIA LOCATION, TOOK THE TIME TO LOOK INTO WHY MY LAPTOP WOULDNT CHARGE, LOOKED INTO MY PROTECTION PLAN ORDERED A NEW ADAPTER AND ALLOWING ME TO CHARGE LAPTOP (needed it for school). APPRECIATE HIM TAKING THE TIME AND HAVING PATIENCE WITH. WHILE NOT HAVING AN APPOINTMENT. VERY KIND AS WELL.
1 Galleria Drive, Cheektowaga, NY 14225
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