Medical Center West

Aug 2024

Myself and my children started seeing K.C. NP at medical west in Camillus about 2yrs ago. Since switching it has been a nightmare. Not very knowledgeable at all. We are now looking for a new Family Physician. Communication is absolutely horrible. The people that work the front desk are rude and not helpful at all. If you call the office you will be lucky to get through to someone within 20 - 30min of waiting on hold. Requested Referrals just would get lost in the wind, we would have to call again and again to get them to actually send them in and to the accurate place. My kids had physicals that were not thoroughly done they just want to get you in & out!! When I would...read full review

Feb 2024

Family Care Medical Group Review - 5700 W. Genesee St. Suite 109.Fantastic doctors, abysmal office staff and unprofessional nurses, specifically Michelle.When you call this place you better hope the schedulers are in a good mood. Otherwise you’re in for it.Michelle is the rudest and least professional RN (or whatever her credentials are) I’ve ever had the displeasure of interacting with. It’s unreal that someone like this keeps their job or that no one stops her and talks to her about her demeanor on the phone.I’m sick of it. No one should have to call up with stressful health needs and be subjected to this kind of unprofessional behavior. So far nothing has been...read full review

Sep 2023

This is for the family care medical group doctor's office in this complex. They are the most unorganized, least communicative office I have ever experienced. I have asked them repeatedly to remove certain phone numbers from their records, they have also obtained numbers from people to reach me at without my consent, they do not communicate when appointments such as MRIs or follow ups are until two days before them, they never consult you about scheduling appointments for you and if they do they ignore your availability all together.The doctors prescribe you meds that are pregnancy safe and will keep you on them even though you are having a severe reaction to them simply...read full review