Family Care Medical Group

Family Care Medical Group is a practice that patients describe as wonderful, professional, and smoothly run. Many have been patients for decades, with some noting they drive an hour to continue their care because the practice goes above and beyond. The doctors, including Dr. Procopio and Dr. Urciuoli, are repeatedly praised as caring, attentive, knowledgeable, and experienced. They truly listen, take as much time with patients as needed, answer all questions, and have an excellent bedside manner. The nurses, medical assistants, and front staff are also consistently called incredible, kind, helpful, and efficient. Patients feel fortunate to have such good care and view the practice as a true partner in their health. Messages and calls are returned in a timely manner, and test results are provided promptly. However, one significant criticism involves a consistently rude and dismissive person from the call center, described as terrible at her job. This individual has been accused of not relaying messages, acting inconvenienced by simple requests, and causing a patient to go without medication due to this negligence. Despite this issue with one staff member, the overall sentiment is extremely positive, with patients stating they have not had a bad visit and cannot say enough positive things about the practice.