City Creatures Animal Hospital

I would like to express my heartfelt gratitude to the staff who assisted with the difficult decision to say goodbye to our cat Cali. Kenny, Dr. Sood and Megan were outstanding. The care and compassion they showed left a lasting impression on our family. The time they took to make us feel welcomed and Cali comfortable was greatly appreciated. Thank you for everything.

First visit, changed vets. Heard good things from them. But when I took my small cat for a skin issue, charged a sick cat call. The vet never touched my cat. The young vet was very fearful, in turn making my cat, more fearful. She never touched the cat. My husband was with me as she is like our child. I did call and speak with Dr Earnest. She tried to say she laid hands on her, but that was a lie. When Nellie hissed the only thing she did was take a picture of her teeth when she hissed. Total BS

I went to get my childhood cat euthanized yesterday. It was a hard decision he wasn’t actively passing away but he wasn’t happy and was suffering. I wanted to keep him home so he can pass with me because he loved me so much. he’s my baby. I ended up deciding to bring him in being promised it was a peaceful way to go. It was the worst thing ever. The doctors made a mistake and killed him before he even got the lethal injection. They put the sedative (that was supposed to be injected into muscle) deep into my cat that you can see visually he had little to no muscle in his back. he was very skinny. they told me it would take about 10 minutes to sedate him but since it went into his bloodstream instead, the medication had instant effects. A minute pass and I realize he is having a hard time breathing. I call them in and the dr out loud acknowledged that he wasn’t breathing and that’s not supposed to happen. they had no sense of urgency I’m guessing they just figured he was going to die anyways and I was left in the room with my now dying cat. I put my ear to his chest and I heard no heart beat and he now stopped breathing completely. He died. then the doctor comes in and injects him with the lethal injection. AFTER his heart had already stopped beating. Worst experience ever and it has severely traumatized me as this cat was my baby. I was so scared of taking him to get euthanized because I don’t trust people with him. IF YOU ARE GETTING AN ANIMAL EUTHANIZED MAKE SURE THEY KNOW HOW TO SEDATE YOUR PET AND NOT KILL THEM. I paid for a peaceful experience and got the worst experience ever. I would take your animal somewhere else.

We have been bringing our dogs to City Creatures for just about 25 years. During that time we were treated courteously and professionally by every single employee we worked with. For the past 3 years we have received excellent advice and care from Dr. Sood regarding the decline of our beloved 14 year old dog. She made his final years much easier for us to manage. When we made the difficult decision to put him down, City Creatures took care of us right away. The two techs and Dr Benton were beyond compassionate and sympathetic. They listened to our concerns and then carefully explained each step giving us all the time we needed. While the passing of a pet is not easy, our dog's final moments were peaceful and gave us great comfort. Though we are taking a break from dog ownership, if we do get another dog we will definitely bring it to City Creatures.

Best clinic. Best staff. The staff is so caring. The techs, assistants and receptionists, all deeply care about the work they do. Their job is extremely hard and yet they still do it with a smile and amazing attitudes.They see animals in the worst shape with most people declining service to help get answers for their pets. They do not get enough credit for the work they do. If you think anyone in this line of work is in it for the money then you are mistaken! They are in it for the compassion of animals. I am beyond thankful they are my vet clinic. They saved so many of my pets.

City creatures is an amazing vet clinic! The staff are knowledgeable, experienced and kind. I always feel safe bringing my pets here knowing they will be well taken care of.

I have been taking my dog and cats to City Creatures for years. They always get me in for an appointment quickly! The staff is always so nice and treat my pets great! Even after moving out of the city and to the suburbs, I make the drive to City Creatures to make sure my pets get the best care!

I brought my cat Jersey here (because the place that I normal would that him didn't have an opening till 12/1/2025) Wednesday 11/26/2025 not knowing why he was sick? I got an estimate of over $850 I can afford that I'm on social security so I payed for what I could afford and said let see what happens.
Today Thanksgiving I watch my cat die it wasn't pleasant. Yep just a little bit bitter because it was hard to watch and not be able to do anything I prayed to god let him go, I just wanted to share.

City Creatures is the best veterinary practice that I have ever taken my animals to.

We woke up last Thursday to our elderly cat exhibiting some seriously concerning symptoms. We called our regular vet, and they did not have a doctor on staff, so we started calling around. City Creatures was happy to accommodate us in an emergency sick visit and was willing to examine her.

Unfortunately, we were given pretty bad news, but we were also given options. They did not push us one way or the other and gave us time to talk about it privately.

When we did make the hard choice to opt for euthanasia, all of the staff went out of their way to make sure that we were comfortable when we said goodbye. They were so sweet to our girl and we did not feel like we were being rushed at all.

When we came to collect the remembrance items, everything was presented so beautifully and it was clear that there was a lot of thought put into it.

There is a superstar staff here at City Creatures, but I want to specifically shoutout Becky, Dr. Benton, Jacob and Tori for their extreme kindness and making such a hard day that much easier for all of us.

We will be bringing all of our other animals here in the future, I suggest you do too!

I've attached a photo of our sweetie girl :)

Having only heard good things about City Creatures from friends, I am disappointed to say I haven’t had a good experience. The vets themselves are alright, but the receptionist I’ve spoken to over the phone is very disrespectful.
When I brought my 6 month old puppy in for a visit because he had adverse reaction to antibiotics prescribed to him from my last visit at city creatures, I was given a prescribed diet. It wasn’t until I got home I realized I was given a bag of adult dog food. Hesitant to give adult dog food to my 6 month old puppy, I called them to explain my concern. I was then laughed at by the receptionist, who followed up by saying “we know what we’re doing here. it’s not like he’s a cat, he can have dog food. it’s no big deal.”
On a Saturday I left a voicemail requesting an appointment since my puppy has been coughing. I wanted to find the cause and get the proper care for my dog. At 7am on a Monday I received a voicemail saying I should call back when they open at 8am to set up an appointment. Considering I first wake up around 7:45am, I did not return the call until 10am. Not that it’s anyone’s business but I had a meeting from at 8:30 that morning. When I returned the call, I was nervous because I knew I’d be speaking to the same receptionist who not only called me at 7am, but laughed at me for being concerned about my puppy’s health and my hesitance to give him adult dog food. I was displeased to find out I’d be speaking to her over the phone again. I gave my information to her after saying “I’m returning a call I received this morning” and was told “we make a lot of phone calls, you need to be specific. what’s the number?” not a great start. After I apologized, I gave her my phone number. She replied “well if you followed my instructions and called back at 8am like I told you to, you’d have an appointment. now we’re all booked for today.” this was beyond unnecessary in my opinion. I understand people have bad days, but I have never been treated with respect by this receptionist. I will not be returning here solely because of how the receptionist treated me.