Capello Salon Downtown

May 2022

Great people to talk to, but for a nail reservation I made a few days before the appt, we had to wait 15 mins (texted my work to let them know) and then be rushed out because of another client coming in and them not knowing the other clients' booking time. I told the receptionist on the phone/while booking about the spring floral design I like, she reassured me and told me to show the nail artist, and when I showed them-- they only do solid color (or stars for 4th of July) but when I asked for various difficulties (4 pictures, from difficult to easy level), now it was suddenly no nail art whatsoever. For how long they spent on my nail beds (95% of the time working on...read full review

Mar 2022

Ask for Shannon!!! The pink and white nail photo was from previous time & photo was taken just 4 days after!! Total disappointment as my nails did not look good on my birthday at the place was closed the two days before. Went in today and Shannon did a great job and they feel better- not too thick or stuck to my skin.

Feb 2022

I booked a couple days ago for the Deal 1. I am from out of town coming into Buffalo for the first time next week. I was excited about getting to do some kind of spa service as it is my first time to travel this far from Oklahoma! I chose the Deal 1 not knowing what it was. So I saw on Facebook a deal 1 for a mani pedi. I know it was last months deal but I didn't understand it changed frequently since I'm not from there. I called last night, this morning, faceboook messaged and emailed to try to cancel because I realized I did today and not next week for my trip!!!! The ladies were completely rude, did absolutely nothing to possibly rebook me, at least give me half credit...read full review