R G Ortiz Funeral Home has received mixed reviews from families during their difficult times. Many appreciate the kindness and professionalism of the staff, particularly noting the helpfulness of a staff member who provided support during the wake planning. Families have expressed relief when attending services, finding the arrangements respectful and well-executed. The funeral home has been praised for its affordability and the quality of its services, including proper care of the deceased. However, some customers have shared concerns about communication, citing delays in processing funeral assignments and difficulties in reaching the staff by phone. Overall, R G Ortiz Funeral Home aims to assist families in navigating their loss while offering meaningful services.
Just lost a family member and we used Ortiz funeral home. I recommend their services. Staff is knowledgeable, professional and followed our instructions to the letter. In addition place is well maintained and organized. This is the second time in 6 years we have had to use their services and both times service was extremely good. We really appreciate the service tended to us.
Honestly, seeing the reviews almost scares you away from arranging the funeral here. But, the lady allowed us to stay an hour even after our services. No fee. The lady was understanding and compassionate. She did amazing at her job. Would recommend 10/10
My dad recently passed away last Sunday from cancer and the news was absolutely heart wrenching. My mother chose this location to do the wake because the people from her church have had them here before. I'll be honest, I read the reviews and was HORRIFIED. I didn't want my dad anywhere near this location. HOWEVER, my mom asked me to give it a chance and if we didn't like it, we would do the wake somewhere else.
Well, we went, and the lady I think her name is Barbie? She was very professional, kind, and answered all of our questions. She didn't make this process feel rushed and we felt like we made a good choice. We had until the day of the wake to pay if we needed...read full review