Empire Visionworks BJ's Plaza

Empire Visionworks at BJ's Plaza is a well-respected optical retailer known for its excellent customer service and extensive selection of glasses and contact lenses. Customers appreciate the calm and positive atmosphere, even during busy times, and the approachable, helpful, and knowledgeable staff who strive to make the experience enjoyable. The impressive frame selection, including designer options, is a highlight, and the telehealth visit process is praised for being easy and efficient, with doctors taking the time to explain everything clearly. While some customers have experienced issues reaching the store by phone, the overall feedback reflects a commitment to quality service and reasonable pricing, making Empire Visionworks a recommended choice for eye care needs. The Batavia location, in particular, has received positive reviews, with the eye doctor and staff being described as very professional, friendly, and thorough, providing a very nice experience. Customers have also expressed their appreciation for the kind and compassionate staff, who clearly love what they do, and the seamless, welcoming, and valued service they receive from check-in to check-out.