Northeast Heating, Cooling & Refrigeration

Northeast Heating, Cooling & Refrigeration, established in 1984, is a trusted local business known for its strong commitment to customer service and high-quality work. The company stands behind its services with a 100% Satisfaction Guarantee, and its experienced technicians take a personalized approach, addressing each customer's specific needs without trying to sell unnecessary products. Customers consistently praise Northeast Heating, Cooling & Refrigeration for their reliability, professionalism, and extensive knowledge. The team is recognized for going above and beyond to solve difficult issues, often staying dedicated until problems are fully resolved. One customer shared that despite a persistent system problem, the technicians did not give up until they identified and fixed the issue. They also actively advocate for their clients by communicating with manufacturers to secure new equipment under warranty, which is a rare practice among service providers. Their efforts extend beyond repairs—they handle permits, coordinate schedules, and ensure the entire process is seamless and without headaches for the customer. Availability and responsiveness are notable strengths of the company. Customers highlight that someone is always reachable by phone, text, or call, regardless of the time or day, including weekends and holidays. This reliable communication was vital for those dealing with urgent heating issues during winter cold snaps, ensuring help was always on hand when needed most. The company’s professionalism and work ethic are evident in their detailed and efficient service. One customer appreciated how quickly a technician diagnosed a leaking gas boiler, coordinated with the manufacturer for warranty parts, and completed the repair within hours. The technician’s speed, skill, and professionalism earned the customer’s trust and multiple recommendations. In addition to repairs, Northeast Heating, Cooling & Refrigeration excels in system upgrades and installations. A customer shared their experience of replacing an aging HVAC system. The technician carefully measured and evaluated the existing equipment and space, providing honest advice without pushy sales tactics. They recommended a Bosch system with a Bosch thermostat, which was chosen based on quality and value. The installation team arrived on time, worked efficiently, and maintained a clean work environment. They even went beyond the original scope by replacing and repositioning the PVC exhaust for safety, without charging extra. The team stayed late on both installation days to ensure the new system was thoroughly tested and properly configured, explaining all features and controls to the homeowner. The result was a quiet, efficient, and warm house, with the customer expressing great satisfaction with the new HVAC system. Overall, Northeast Heating, Cooling & Refrigeration is highly regarded for its trustworthy service, technical expertise, and customer-first approach. Customers appreciate their honesty, professionalism, and dedication to quality, making them a top choice for heating, cooling, and refrigeration needs. Whether addressing urgent repairs or installing new systems, the company’s team consistently delivers neat, properly installed, and reliable solutions, ensuring customer comfort and peace of mind.