Empire Visionworks is praised for its excellent customer service and friendly staff. Many reviews highlight the professionalism and dedication of the team, making the experience enjoyable for customers. The eye doctor is described as exceptional, contributing to a positive visit. Staff members take the time to assist customers, such as helping individuals select glasses, even for first-time bifocal wearers. Marta, a staff member, is noted for being extremely patient and helpful, making the process of dealing with insurance easy. Customers appreciate that they do not feel rushed while trying on glasses, and they find the prices reasonable. Visitors also enjoy the innovative eye care services, such as having pictures taken of their eyes, which some find exciting. Overall, Empire Visionworks is recognized for its commitment to providing quality service and creating a welcoming environment for all, with customers feeling supported and appreciated, leading to strong recommendations for the business.
Love, love the experience my husband and I had 7/11/26 We were greeted the moment we entered. I had my grandchildren with me and usually don't want to take them in, but yesterday was good we went in and all levels of staff were kind and patient as well as knowledgeable. We were informed of several add on services that we could have if we wanted. The Optometrist Dr Bonanna was extremely knowledgeable and professional. Dr Bananno cares about our eyes and her exam was thorough my best ever!
I love their selections. Also, the one I went to in Albany, NY across from Colonie Center, has an employee named Marta who is especially helpful in explaining the differences in pricing.
As a senior citizen, that made all the difference for me.
Nancy, Gwen, & Ray customer service was impeccable and amazing. Miss Nancy went above and beyond. I was able to get three pairs of frames one cover two on sale thanks to her amazing idea for my daughter. Who’s very rough on her glasses. Thank you so much for all you guys do.
Monday 9AM - 7PM
Tuesday 9AM - 7PM
Wednesday 9AM - 7PM
Thursday 9AM - 7PM
Friday 9AM - 7PM
Saturday 9AM - 6PM
Sunday Closed
1440 Central Avenue Ste E-2, Albany, NY 12205
