I have been going there for 20 years. You didn't follow cremation instructions. I'm disgusted after what we've paid you. You should be embarrassed. I will never suggest anyone to go there again and have sent you several referrals.
Angie Womack
Feb 2026
From the front desk staff to the docs they are super helpful and friendly every time
Emily Romero
Feb 2026
Ive been coming to Klaich for over a year and I bring my babies to see Dr. Ryan Bertucci. He is amazing and so compassionate. He never tries to make my visits costly, and in fact tries to save me money, which shows he truly cares about animals. He is patient and kind and my babies love him. I will definitely keep coming to him for the future. Thank you, Dr. Bertucci, for always treating my babies so well!
Cathy B
Feb 2026
Very nice staff and doctor. A bit expensive though.
Ashley Mailk
Jan 2026
I had a very disappointing and upsetting experience at this animal hospital. As a brown woman, I have never felt so pushed aside or dismissed in a professional setting. The front desk employee named Alexis (she wears large glasses) was rude, disengaged, and more focused on her phone than helping me. After hearing my accent, she immediately directed another employee the Spanish speaker to come and assist me, without asking if I needed that or giving me a chance to speak for myself. The craziest part of all of this is that I do not even speak Spanish. My accent is not Spanish it’s Portuguese. They made an assumption based solely on my skin color and how I sound. I do have an accent, but I speak clearly and fluently, and there was no reason to treat me this way. There was also another employee at the front desk who was not wearing scrubs and did not help me either. Instead of assisting me, she simply had someone else take over. Between that and Alexis’s behavior, I felt completely dismissed. What made the situation even more uncomfortable was that Alexis was talking with another staff member. They both looked at me and then went right back to what they were doing, as if I wasn’t there. I did not catch the Spanish-speaking employee’s name, but the issue is the overall lack of professionalism, awareness, and respect. I honestly don’t know how to feel other than concerned not just for myself, but for other people who come here and may not be treated the same way. I’ve been to this hospital three times, and two out of the three visits have been horrible experiences. No one should feel stereotyped or pushed aside because of how they look or sound. If you are a person of color, I would strongly caution you before coming here.
Carol Palacios
Jan 2026
Once again all the staff was great with me, a week ago my dog Lana began a very difficult treatment of an internal infection, Dr. Brian Painting was the one who attended us, from the first moment I explained to him that my dog was the most important thing in my life and I treated her as she deserved after a week my dog did not succeed, her immune system was completely damaged they treated me in the emergency room just by entering the staff of the girls in reception they are amazing, Throughout the process the doctor and nurses kept us informed of everything and were very understanding with us, I know that Lana was in the best hands and care
after all a day in the emergency room Lana did not succeed, they were so respectful with us and her, they gave us time with her where we could say goodbye, without a doubt I have nothing bad to say about them
Once again thank you to all the staff for doing that great work with love and passion I am really very grateful, Lana will always be in our hearts, you were the best
Bri cuevas
Dec 2025
I really love to take my Arlo here. The staff are always so kind. We just got a new pet and can't wait for them to meet my baby
M
Dec 2025
Klaich has absolutely gone down hill sooooo much. They forgot to schedule a follow up for our pet who is going through serious health problems, and now they wont see us for 2+ weeks even though it was their mistake.
The vets no longer talk to the clients half the time either. They tell you what they're going to do, and if you have any input, they ignore you. The last time we had to speak to the vet via two way radio because they couldn't be asked to come in the exam room.
The prices have also gone through the roof, wait times are long, and they're not flexible at all for urgent care anymore. We have been going here for years for multiple pets, but that stops today.
I genuinely hope they can improve their services, but they've lost us for good. The first time we took a pet there 6 years ago for a near death health problem, they were amazing and they saved a life for sure... This current episode has felt like a non-stop street brawl with the vet to get them to even look at our pet. We had to go to an emergency vet to get a blood test because they just would not talk to us. Apparently they did the test, but they wouldn't take the time to address the concerns we brought up or tell us they ran the test.
The emergency vet saw our pet 2 hours after Klaich and they found severe dehydration. They also asked if we had specialty low fat food from the other vet, which we did not. The emergency vet said that was very important with this condition. I genuinely think our pet would have died if not for that emergency vet visit 2 HOURS after Klaich had examined our pet.
DO NOT go here if you value the life of your pet. They just want to prescribe you overpriced meds to get your out the door while explaining as little as possible.
I called a different vet that a friend recommended and they're getting us in within TWO DAYS, not TWO WEEKS! Call around, you can find a lot better.
Mak Jones
Dec 2025
GO TO PEAK PET URGENT CARE! I called with an urgent matter and the staff on the phone didn’t seem to care about the urgency. My cat was needing to be put down as she was passing on her own from cancer. My cat was meowing loudly in the back and the staff on the phone went silent to listen and seemed more judgmental than caring about my cat making bloody murder meows. I scheduled an appointment with peak pet and was seen within 20min of making the appointment. They helped put my cat down and comforted me before this place even sent a text about my wait time. For an urgent care they are the absolute opposite of urgent and the staff needs better training to answer phone calls for urgent matters.
daren prince
Dec 2025
We had a trip to Europe and ask these people to help us with the USDA certificate for our dog Within two months in advance, they made us an appointment and in the end We end up in losing the planes because the certificate didn’t arrive on time, they blame it on USDA but every time when we ask them about the certificate, they told that it’s gonna be there. Don’t worry about it! You’ll leave on time! Too much to list but I would not recommend these people. They don’t care about what they’re doing and they don’t know what they doing. If you care about your puppies and you care about yourself and for you not to be stressed, I would recommend you to find a different place. Juliette was the one in charge and I really liked her until I saw that we just got screwed and she didn’t care a dime to do anything about all this situation!
Kimberly Roth
I have been going there for 20 years. You didn't follow cremation instructions. I'm disgusted after what we've paid you. You should be embarrassed. I will never suggest anyone to go there again and have sent you several referrals.
Angie Womack
From the front desk staff to the docs they are super helpful and friendly every time
Emily Romero
Ive been coming to Klaich for over a year and I bring my babies to see Dr. Ryan Bertucci. He is amazing and so compassionate. He never tries to make my visits costly, and in fact tries to save me money, which shows he truly cares about animals. He is patient and kind and my babies love him. I will definitely keep coming to him for the future. Thank you, Dr. Bertucci, for always treating my babies so well!
Cathy B
Very nice staff and doctor. A bit expensive though.
Ashley Mailk
I had a very disappointing and upsetting experience at this animal hospital. As a brown woman, I have never felt so pushed aside or dismissed in a professional setting.
The front desk employee named Alexis (she wears large glasses) was rude, disengaged, and more focused on her phone than helping me. After hearing my accent, she immediately directed another employee the Spanish speaker to come and assist me, without asking if I needed that or giving me a chance to speak for myself. The craziest part of all of this is that I do not even speak Spanish. My accent is not Spanish it’s Portuguese. They made an assumption based solely on my skin color and how I sound.
I do have an accent, but I speak clearly and fluently, and there was no reason to treat me this way.
There was also another employee at the front desk who was not wearing scrubs and did not help me either. Instead of assisting me, she simply had someone else take over. Between that and Alexis’s behavior, I felt completely dismissed.
What made the situation even more uncomfortable was that Alexis was talking with another staff member. They both looked at me and then went right back to what they were doing, as if I wasn’t there.
I did not catch the Spanish-speaking employee’s name, but the issue is the overall lack of professionalism, awareness, and respect. I honestly don’t know how to feel other than concerned not just for myself, but for other people who come here and may not be treated the same way.
I’ve been to this hospital three times, and two out of the three visits have been horrible experiences. No one should feel stereotyped or pushed aside because of how they look or sound. If you are a person of color, I would strongly caution you before coming here.
Carol Palacios
Once again all the staff was great with me, a week ago my dog Lana began a very difficult treatment of an internal infection, Dr. Brian Painting was the one who attended us, from the first moment I explained to him that my dog was the most important thing in my life and I treated her as she deserved after a week my dog did not succeed, her immune system was completely damaged they treated me in the emergency room just by entering the staff of the girls in reception they are amazing, Throughout the process the doctor and nurses kept us informed of everything and were very understanding with us, I know that Lana was in the best hands and care
after all a day in the emergency room Lana did not succeed, they were so respectful with us and her, they gave us time with her where we could say goodbye, without a doubt I have nothing bad to say about them
Once again thank you to all the staff for doing that great work with love and passion I am really very grateful, Lana will always be in our hearts, you were the best
Bri cuevas
I really love to take my Arlo here. The staff are always so kind. We just got a new pet and can't wait for them to meet my baby
M
Klaich has absolutely gone down hill sooooo much. They forgot to schedule a follow up for our pet who is going through serious health problems, and now they wont see us for 2+ weeks even though it was their mistake.
The vets no longer talk to the clients half the time either. They tell you what they're going to do, and if you have any input, they ignore you. The last time we had to speak to the vet via two way radio because they couldn't be asked to come in the exam room.
The prices have also gone through the roof, wait times are long, and they're not flexible at all for urgent care anymore. We have been going here for years for multiple pets, but that stops today.
I genuinely hope they can improve their services, but they've lost us for good. The first time we took a pet there 6 years ago for a near death health problem, they were amazing and they saved a life for sure... This current episode has felt like a non-stop street brawl with the vet to get them to even look at our pet. We had to go to an emergency vet to get a blood test because they just would not talk to us. Apparently they did the test, but they wouldn't take the time to address the concerns we brought up or tell us they ran the test.
The emergency vet saw our pet 2 hours after Klaich and they found severe dehydration. They also asked if we had specialty low fat food from the other vet, which we did not. The emergency vet said that was very important with this condition. I genuinely think our pet would have died if not for that emergency vet visit 2 HOURS after Klaich had examined our pet.
DO NOT go here if you value the life of your pet. They just want to prescribe you overpriced meds to get your out the door while explaining as little as possible.
I called a different vet that a friend recommended and they're getting us in within TWO DAYS, not TWO WEEKS! Call around, you can find a lot better.
Mak Jones
GO TO PEAK PET URGENT CARE! I called with an urgent matter and the staff on the phone didn’t seem to care about the urgency. My cat was needing to be put down as she was passing on her own from cancer. My cat was meowing loudly in the back and the staff on the phone went silent to listen and seemed more judgmental than caring about my cat making bloody murder meows. I scheduled an appointment with peak pet and was seen within 20min of making the appointment. They helped put my cat down and comforted me before this place even sent a text about my wait time. For an urgent care they are the absolute opposite of urgent and the staff needs better training to answer phone calls for urgent matters.
daren prince
We had a trip to Europe and ask these people to help us with the USDA certificate for our dog Within two months in advance, they made us an appointment and in the end We end up in losing the planes because the certificate didn’t arrive on time, they blame it on USDA but every time when we ask them about the certificate, they told that it’s gonna be there. Don’t worry about it! You’ll leave on time! Too much to list but I would not recommend these people. They don’t care about what they’re doing and they don’t know what they doing. If you care about your puppies and you care about yourself and for you not to be stressed, I would recommend you to find a different place. Juliette was the one in charge and I really liked her until I saw that we just got screwed and she didn’t care a dime to do anything about all this situation!